The Disappointments and Failures of TrinityLabs Aluminatus Since there is no thread about this wonderful printer, i wanted to share my experiences here at the forum. I started to look for repraps in December last year and spent lot time in collecting informations about 3D Printer. 4 months ago, I ordered an [u][b]Aluminatus 3D Printer by Trinitylabs[/b][/u], as it was recommended by some people in #reprap irc and mentioned it is a new fabulous 3d printer. One of these guys was Ezra ZYGMUNTOWICZ, it’s his company and after lots of online chatting, he made a winning statement: "Cause of the Simo leadscrews, there is no printer in the world under 20K that print as well as an Aluminatus by Trinitylabs", and he mentioned that "This printer comes ready out of the box!". Just to highlight that during this sales pitch period, it was very easy to get in touch with Trinitylabs. At first, I was abit afraid to make the commitment to buying the printer, some people said that Trinitylabs is not 100% serious and in the past there were some troubles with shipping on time. [u]But, EZRA ZYGMUNTOWICZ promised me[/u], in his own words, "this happened in the past and is long time ago. Your printer is going to be shipped at 20.Feb.13" So I ordered at 5th February my printer. My Aluminatus arrived on 23.may. This was 3 months beyond the promised date. It was very well packed and after a long waiting time I was really happy that it has finally arrived. The reason, given to the buyers was for the delay was to remove issues that will allow the 2nd batch Aluminatus to run out of the box. So let’s have a look what the “specials” included in the printer: Aluminatus by Trinitylabs is built with 2 leadscrews instead of belts. As Ezra explained me, this variation is much more exact, no ringing effect anymore and printing and of course the possibility to print much faster than any known belts based 3D printer. This printer is built for long life. The second batch Aluminatus was shipped with a hotend designed by TrinityLabs that is called “Magma”, so you can print almost all materials for repraps much faster and change nozzles really fast. The promised time from assemble to build for the Aluminatus was supposed to be 4 hours and took for me 3 days! And I could say I am not a fresh builder for 3D printers, as I already have a few sitting on my workspace. [u]Let’s have a look what kind of issues i have/had:[/u] - The base coverplate was scratched and looks nothing like what was shown in Trinitylabs Homepage and -Googlegroups. - Y frame was not drilled correctly - Cables for X-End homing was too short thus making it not possible to home - Cables for the Heatbed was too short - All printed parts are not to par with other printers I have bought, I would go to the extent to say, that it was the worst printed part from a printer supplier, I have had. - The whole construction round about the couplers is wobbles a lot, creating ribbing. - Heatbed requires 35min to reach 100 degree, batch 1 required like 2 minutes. - My glass for the Heatbed shipped bowed to be fair I was happy that Tlabs shipped a G10 plate in this batch, this one is fine. Which made it ok. - The nozzle heater cable was connected incorrectly, and from my understanding this can cause fires - 2 holes of my gantry connection were not drilled correctly - The printer was to come with a printer manual which was made available after the first batch of buyers, complained about it. But, when Trinity released the second batch they conveniently didn’t update that manual. Leaving the printer without an updated assembly instructions. - a printed part was not shipped, the flag for the x Endstop (printed with my Mendel90) Finally and the most awesome unforgiving errors : - both Endstops were fixed wrong and cable of X-Endstop was to short to place correctly - simos are making terrible noises, no other A1 owner online have this as far i know. - the vent of the PSU was closed by a sticker (written: switch PSU for international) X( - and last but not least, both of my magma Hotend dont work. They just clog. No matter wich material i use. PLA and ABS either, they clog in seconds. Ezra told me to drill the chambfers of the S-barrels. I tryed and both hotends were killed. Im not the only one who tryed to drill them. Also there is no way to change noozles as promised by Ezra, as on their website ! I have a mendel90 Set from nopehead and paid less then 700€ for but this printer is a completely other world As common logic would dictate, I contacted Ezra the owner of TrinityLabs and wrote him some mails, but .... No answer ! i called at the office, not once,...about 20 times. After several, “No answer” attempts, finally I reached him via irc and he gave me some bad excuses and not helpfull instructions at all and told me, wait 10 minutes “I’ll be there for you and….” No answer.. and pulled a Houdini. My computer is 24/7 online and I waited for a long time for this guy. I’m still online right now and everytime i get the owner of trinitylabs, Ezra, he gives me few words and tell me to wait for few minutes and he is gone. [u]So .. 3 weeks ago (the day i got my printer) Ezra gave me a statement.[/u] - you get a new coverplate or a description how to polish the coverplate - you get a new simo and send me the old one back (ok i will) - you get 2 new hotends and shipp the old back ( ok i will ezra) - you get a new glass + a piece of Schott Duran - we will send u a shipping confirmation - an online meeting via chat with live help with regards to my bed (guess who did not show up, even after waiting the whole day or the next 5 days ?) ;) [u]What happened ?[/u] Nothing ! No shipment, no or just short answers and "ahh... i have someone at the door, be back in 10 min" My Finale Conclusion... buying Aluminatus was a mistake. If this was an isolated incident, then I would be insane to put it up for discussion. But it is not, the first batch of buyers had issues, the second set of buyers had issues. The first batch, were like alpha testers and the second batch are like beta testers. Only problems, the problems don’t get fixed by TrinityLabs. Most of the buyers, had to resolve to buying additional equipment or even buying completely new reprap boards to resolve some of the issues with Aluminatus. On my part, I have tried to swap the noozle from my Mendel90 and get it connected. There was way a lot of Z-ribbing and always when I want to start a print, i have new problems - the last one is a bad heatbed connection at the board. For this i have to take the completely ramps board off...so this will be a never ending story. I’m sitting here for 3 weeks. no running printer, waiting for anwers, shipments and explanations..nothing ! And why this post? So people don’t through hell the way I did, and still going through when purchasing a Aluminatus. [u]Why posting this here ?[/u] Cause this is a open source reprap forum, Ezra is registered here. I found also here informations about Aluminatus and i believe people should know also about this bad things. for example about his hotends: http://forums.reprap.org/read.php?1,197736,204369#msg-204369 or here : http://forums.reprap.org/read.php?1,181517,185088#msg-185088 Nice posts but...this guy doesnt care about his costumers, and treat them like shitt. Might be that ezra is a big number in Reprap -Developent, but not for me and not for some of his costumers i know. Why people dont make their troubles official ? I believe they wait for parts and are afraid not to get them or.. i have no idea. Most of this i have documented on my computer. I am "not" working for 3dPrinters/Reprap Business, just a costumer that was f***ed. Also i am not sitting in U.S. im living in Europe/Germay and payed alot of tax and costum for this printer, almost 3000 Dollar for a 3D printer that doesnt work at all. There are people runnning this printers, maybe they had more luck. maybe they invested more money, time or whatever.I think 3 weeks should be fine to get even one small nice print. My Mendel90 is also working fine, took me few days for built and some small troubles that were really fast fixed by nopehead. I dont see Ezra gonna shipp me my parts or help as promised, finally not after writing this thread here. but who cares ? I gonna try to sell parts of the printer via Ebay and look for a new one. And here some photos and videos. i have also chatlogs and mailcontact, if there is a need i will publish them to. [u]Here some pictures and videos:[/u] 1) my coverplate http://i.imgur.com/Eq2aVnl.jpg, http://i.imgur.com/vZry0dY.jpg the one shown at trinitylabs.com http://i.imgur.com/rJ2gmsu.png 2) my simo http://www.vidup.de/v/cERRr/? 3) my bowed glass & to short heatbedcable http://www.vidup.de/v/GppAf/ 4) PSU sticker http://www.vidup.de/v/u6SMN/ 5) 2 damadged hotends after drill http://imgur.com/U6v66HL http://imgur.com/WhohcPa 6) to short cables at X-bar http://i.imgur.com/cyW5G2S.jpg 7)Quality of the printed parts black Aluminatus / white mendel90 by nopehead http://imgur.com/59rpkuW,rbJaxwN#0 And finally what this printer is suppose to be: (to find here http://trinitylabs.com/products/trinity-metalmagma-all-metal-high-temp-hotend and here: http://trinitylabs.com/products/the-aluminatus-trinityone-pro-3d-printer "The Aluminatus TrinityOne ships by default with a true Borosilicate print surface for the flattest, highest quality print surface available for 3d printers" " The TrinityOne ships as a kit but has been mostly pre-assembled and tested before it arrives at your doorstep. The estimated build time form unboxing to first print is only 1-3 hours!" "While we had some shipping issues in the past, those days are over. This new Aluminatus platform is not only optimized for print quality and speed but supply chain and volume shipping on our side." "PBC Linear (TrinityLabs co-developed them to precise specifications), are taylor made for the absolute highest quality and speed of prints." "This means the MetalMagma hot end can print Nylon, Polycarbonate, PLA, ABS, LayWood, PVA, HDPE and just about any type of filament there is currently available on the market and many more to come in the future. This is truly a future proof nozzle and will last you a long time with its rugged CNC machined construction" "And did we mention the nozzles are incredibly easy to change without taking the hot end off the extruder body or the printer? Just let the hot end cool off to room temperature and take a wrench or some needle-nose pliers and unscrew the nozzle from the heater block and screw the new sized nozzle back in its place and then you are ready to heat up and start printing again, literally a 2 minute operation." Sorry for mistakes & Greetings Repper https://reprap.org/forum/read.php?1,215025,215025#msg-215025 Sat, 10 Oct 2026 17:15:02 -0400 Phorum 5.2.23 https://reprap.org/forum/read.php?1,215025,438358#msg-438358 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,438358#msg-438358

Thoughts and condolences to Regan and Ryland.]]> SystemsGuy General Sun, 30 Nov 2014 14:21:26 -0500 https://reprap.org/forum/read.php?1,215025,438350#msg-438350 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,438350#msg-438350
Recently though I posted for sale on the Mach3 forum some boards I purchased but never used, and offered them for sale to people on the forum that could use them. I got a couple of responses quickly, responded a little, then went out of town for a few weeks with my job. Also immediately I was branded as some kind of scammer! No one bothered to simply google my real name, to see that I have NEVER not once been accused of starting a flame war or cheating anyone. In fact you'd find that sometimes I said something that was clearly wrong, and I admitted it publicly.

At one time I had my own company. I failed and along the way I admitted to my employees that I was really struggling, hadn't taken a pay check in months, and might not be able to make the next payroll. The response was amazing. A single guy living with his parents volunteered to delay his paycheck so those with families could get paid! Ultimately I did a deal with a larger company, that also failed. I had to close up and on the last day I shook hands with all of those that stood by me to the end and wished them well. Then I went home, broke down and cried in my wife's arms.

So in this instance I think Ezra made just one real mistake. He kept what was really going on for fear of being seen as someone lesser. In the silence people came to their own conclusions about him, that apparently were far from the truth. I hope all the truth comes out and changes his legacy to one that is positive.

RIP,
Gary H. Lucas]]> garyhlucas General Sun, 30 Nov 2014 14:05:08 -0500 https://reprap.org/forum/read.php?1,215025,438245#msg-438245 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,438245#msg-438245
[news.ycombinator.com]

Ezra was a really nice guy who accomplished a lot and inspired many people. He made mistakes, but he owned them and tried to make things right.]]> foundwanting General Sun, 30 Nov 2014 04:10:03 -0500 https://reprap.org/forum/read.php?1,215025,293737#msg-293737 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,293737#msg-293737 Did your printer get finished Repper?
And what about his Twitter account, I see a lot of stuff being posted on there? I don't get it, apparently Repper, you are not being helped with your printer, but Ezra is still working hard on other things?

I hope all is well now.]]> Ohmarinus General Sun, 12 Jan 2014 18:26:32 -0500 https://reprap.org/forum/read.php?1,215025,278647#msg-278647 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,278647#msg-278647 Vermont Rapid Prototyping
[www.vermontrapidprototyping.com]

A1 farm there is working pretty well

Must admit Trinitylabs developed a great printer design then croaked

I don't hear anything about their follow on printer (EVO-1)

There are 200 orphan printers instead of the first 200 of thousands of printers.

Just shows a great printer design just 5% of the job?????
Also shows people will purchase a $1800 - 2000 printer but NOT a $3500

:S]]> cozmicray General Wed, 11 Dec 2013 12:00:37 -0500 https://reprap.org/forum/read.php?1,215025,278568#msg-278568 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,278568#msg-278568
its about 7 month since i started this thread and i want to give you an update about my Aluminatus.
Of course the printer is still not printing, but after lots of writing E-mails, Josh Adams, who is working for Trinitylabs or managing this company since Ezra fled, some parts arrived today.

So this week i gonna try to rebuild the whole printer and i really hope, that my printer will work anytime soon.
I also want to say that there are a few (i mean very little) Aluminatus out there, that make amazing prints !
And this is the reason i give this printer a second try, instead of selling the whole parts and buying 2 good printer like MM, M90 or Ultimaker.

Anyway. My experience with Tlabs was very very bad. I lost alot of money. Im not the only one. Other costumers finally sold their printers for peanuts.
I will update here the whole rebuilding and some of my hopefully good prints.


Recently a few word for Ezra, cause im shure you gonna read this.
you remember you wrote this here ? 


The vast majority of the first 99 printer users are happy with their machines and getting high quality prints. I'll freely admit that selling this printer 85% pre-assembled and letting the customers do the last gantry setup and then tuning/calibration was the biggest mistake here. This is why we no longer sell it as a kit but only fully assembled and fully calibrated turnkey at a price point that allows us to focus more time on each printer and not need to handle as large a voilume of units as each printer were talking about here is close to 35kilos of metal and custom fabricated and manufactured parts with significant lead times that can easily get out of control as i've learned here the hard way ;P

I still stand behind this printer and my customers and I'm still here working with anyone who has issues until they are sorted out and honestly have paid more myself for these 99 printers then the 99 customers did because it was a beta new platform with bleeding edge tech and design that needed real world use to be ironed out into a battletested machine. The first 99 customers paid less for the printer then they could buy just the components alone in single quantities as a loss leader because I knew I would have issues to work out on a newly birthed platform. Nothing is ever born 100% perfect without real world user feedback and I had to get that somehow which is why the cost was significantly lower then if it were a completely perfect platform.

I still have seen some of the best FFF prints roll off these printers then the majority of open hardware printers I've built and encountered in person and I am proud of this design. No it isn't perfect yet but are there any perfect 3d printers out there yet under $5k? Or even more money? Not that I've seen as this is a very young rapidly advancing tech we're all playing with here. Just felt the need to express this, back to your regularly scheduled bashing if you must winking smiley


you still stand behind your costumers and your product yes ? where are you ? hiding like a mole!
Dear Ezra Zygmuntowiczthe, you are the most unpleasant human i have made business in my life.
so many lies, dissapearing, liying again. promising, lying again and finally dissapearing.
you should be ashamed of yourself.
And yes. I am very happy for writing this thread. And its not about harming you. It was more to protect harmless people and i believe i have succeeded in this.
no more word for you.


to all readers. If there is an interest to make business with him, just get in touch and get cheated, easiest way to contact check below .

[www.linkedin.com]
[twitter.com]
[www.facebook.com]
[www.intridea.com]



Specially i want to thank to Josh Adams for behaving gentle. (tu)



I keep on updating ...]]> Anonymous User General Wed, 11 Dec 2013 07:57:16 -0500 https://reprap.org/forum/read.php?1,215025,253267#msg-253267 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,253267#msg-253267 jzatopa General Wed, 09 Oct 2013 13:52:48 -0400 https://reprap.org/forum/read.php?1,215025,253034#msg-253034 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,253034#msg-253034
i am very happy that i have not sent the printer back to Trinitylabs !
Why ?
Cause i am still waiting for my parts, for an excuse or a mail.
I send sometime mails or post in Tryinitylabs Group of google, but they never answer !
In June Ezra promised me to ship my parts and nothing happened.
He is a lyer, as his wife, wich is managing at the moment this company.

Think i would have shipped my printer back to Trinitylabs. They would never send my money.
At least i have some printerparts i can work with or sell them.

Nothing has changed !
Trinitylabs is threating their costumers very bad and Ezra and his wife are keeping on stealing peoples money.
I get every week mails here in forum from people that ask about help.
Sorry guys, i cant do anything to.
Just dont buy anything from Trinitylabs.

greetings and i will keep u updated.]]> Anonymous User General Tue, 08 Oct 2013 19:35:55 -0400 https://reprap.org/forum/read.php?1,215025,248937#msg-248937 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,248937#msg-248937
To that guy who said "i wouldn't send anything if i also get burned online" obviously cannot be owner of any successful company. We are not talking about a people - people relation but company - people. A company must be cold headed and give generous support to a product until is fully developed or well, keep getting burned online until nobody dare to try to get another piece of equipment from this company.

Repper already gave a lot of time to TrinityLabs to give a proper response. Repper, i wish you the best, but in this case i'd ask to receive the money FIRST, and then send with all expenses paid in destination with TL (ask them a courier account number)

If they do not pay the courier company they wont get the used machine but you will at least retreive the 1800 USD with is a big chunk of money anyway.]]> GAZ082 General Thu, 26 Sep 2013 13:30:37 -0400 https://reprap.org/forum/read.php?1,215025,235526#msg-235526 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,235526#msg-235526
Quote
vegasloki
You have a delicious sense of irony...
...never called him a criminal, only aloof. But this goes beyond childish, it's slanderous. People have been sued over much, much less.

Edit: I finally read through the entire forum. Why? Because I have no life? Most likely. My conclusion is unspeakable on the web. I've learned my lesson in calling people names like duchebag, pretentious little carpet muncher, holier than though self-entitled poser, and, last but not least, wannabe 3d printerer.

I'd never use that kind of language. ;) victim mentality]]> Anonymous User General Tue, 13 Aug 2013 22:29:55 -0400 https://reprap.org/forum/read.php?1,215025,235523#msg-235523 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,235523#msg-235523 -------------------------------------------------------
> I don't
> think you have dealt with this in a grown up
> manner.


You have a delicious sense of irony...]]> vegasloki General Tue, 13 Aug 2013 22:07:34 -0400 https://reprap.org/forum/read.php?1,215025,235520#msg-235520 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,235520#msg-235520
:D bad joke I know!

aluminatus/illuminatus]]> iquizzle General Tue, 13 Aug 2013 22:00:22 -0400 https://reprap.org/forum/read.php?1,215025,235502#msg-235502 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,235502#msg-235502 -------------------------------------------------------
> It's a lot easier to critique than it is to build
> your own company and see how easy it is to operate
> in this business climate. But if someone burnt me
> openly on the forums, I can assure you, they
> wouldn't get a single part from me. I've only had
> positive experiences with TrinityLabs and I don't
> think you have dealt with this in a grown up
> manner. My company had to lay people off because
> of the cuts in defense spending. And you're a
> victim?
>
> 3d printing vendors don't make fast food. It's not
> a simple thing that can be pumped out by the
> thousands with out regard for quality. Quality
> takes time.


Quality ?

you should read this thread from beginning ;) 

I can assure you, they
> wouldn't get a single part from me


so instead you would ship a new printer full of fails, promise to ship replacement and than stop contact ?
you know how many weeks i tryed to get in contact after they sold me this piece of ***** ?
(tu)


Quality
> takes time.


there is no Quality at Trinitylabs.

All printer and Hotends they shipped have issues !


Check serios companys/sellers like:
Lulzbot
makerbot
nophead (m90)
.....

even if they do a mistake, you can get in contact and they will replace you for 100%.]]> Anonymous User General Tue, 13 Aug 2013 19:57:39 -0400 https://reprap.org/forum/read.php?1,215025,235501#msg-235501 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,235501#msg-235501
3d printing vendors don't make fast food. It's not a simple thing that can be pumped out by the thousands with out regard for quality. Quality takes time.]]> Anonymous User General Tue, 13 Aug 2013 19:52:34 -0400 https://reprap.org/forum/read.php?1,215025,235496#msg-235496 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,235496#msg-235496
last update was one month ago and nothing happend.
i ordered my printer in february and Ezra fucked me and keeps going on fucking me.

No answer, !
No promised parts !

still a criminal company (td)

ill keep on with posting.

best regrads]]> Anonymous User General Tue, 13 Aug 2013 19:28:50 -0400 https://reprap.org/forum/read.php?1,215025,230550#msg-230550 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,230550#msg-230550 jzatopa General Sun, 28 Jul 2013 11:34:56 -0400 https://reprap.org/forum/read.php?1,215025,230425#msg-230425 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,230425#msg-230425 -------------------------------------------------------

> Same thing with getting your location sold from
> under you. No reputable landlord and sane lease
> agreement is going to do something like that. Same
> thing with employees. Technical skills aren't
> enough; people skills are at least as important,
> if not more.


I'd agree. That goes back to the point that was made a couple weeks back (and several other times by various people) that many that hang out a shingle and start selling printers may have a good idea for a printer or know how to build one but for it to work basic business skills and knowledge are required. All of the issues stated are due to inadequate management. Most businesses fail not because the people aren't good at what they are doing, but because they don't have a comprehensive plan or are not able to manage whatever plan they have. I don't see Trinity Labs as an viable operation at this point. Perhaps those that were involved can take the lessons learned and incorporate them into whatever they do next.]]> vegasloki General Sat, 27 Jul 2013 20:50:54 -0400 https://reprap.org/forum/read.php?1,215025,230421#msg-230421 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,230421#msg-230421
For example, receiving an order for a product you don't actually have on a shelf somewhere at that moment is playing with fire. Maybe the shipment will be delayed, maybe you'll open the box and discover that the parts are faulty, or damaged in transit, or half missing, or one of another thousand things that can go wrong. In these cases, you have to suck it up and list the product as out of stock, because building up a backlog or orders you can't yet ship means you're going to have to work even harder once the correct stuff is eventually delivered, and your customers are going to start getting pissed off as the days tick by.

It's an example of not building resiliency into your business plan, because it puts you at the mercy of a whole bunch of people who are not you all having their butts in gear and being on the same page. Selling kits by waiting until you actually have all the components in your hand may be harder and result in fewer sales when you're ordering a low volume of parts, but it's the right way to go because it allows you to avoid a few of the issues you mentioned.

Same thing with getting your location sold from under you. No reputable landlord and sane lease agreement is going to do something like that. Same thing with employees. Technical skills aren't enough; people skills are at least as important, if not more.

I have no doubt that the TL folks were working 16 hours a day to try to get things working. But without a resilient business model and good customer communication, it's like pushing down on the pedal while the engine is in neutral. The important metric is not how hard the engine is working but how far the car is traveling.]]> Pointedstick General Sat, 27 Jul 2013 19:29:42 -0400 https://reprap.org/forum/read.php?1,215025,230411#msg-230411 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,230411#msg-230411 I'm not part of TL, but I had the pleasure of spending a week at TrinityLabs.

I appreciate your concerns, but can assure you that Ezra and company have the best of intentions.

I'm not suggesting this excuses some of the issues, but readers should know that:
The delivery date estimates were reasonable at the time, but beyond TL's control, multiple suppliers failed to deliver components on time or to spec.
A skilled, but unscrupulous (now former) employee pulled some stuff that caused a lot of damage.
The short notice (ambush) sale (and notice to vacate) of the business location did not help.
Aside from better communication with customers, it's hard to imagine how any small self-funded start up could do any better when all of this grief happen in a short time span.

I saw emplyees working 16 hour days because they care. Rose was working 12+ hour days while nearly due to deliver a baby. Chris, thank you for all of your help at 3am!
Ezra basically works all the time and is a genuinely nice guy in addition to his genius.
I bought a printer and experienced some of the issues mentioned above. However, my experience with TL and the printer are great.

To Ezra and TrinityLabs, hang in there. It will get better and I'm looking forward to working with you in the future. Thank you for all of your hard work.

Sincerely, Ken Ward, Ashland Oregon]]> RepKen General Sat, 27 Jul 2013 18:02:22 -0400 https://reprap.org/forum/read.php?1,215025,227928#msg-227928 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,227928#msg-227928
Hello guys,
there is no news here. I am still waiting for a piece of contact with this criminal company called Trinitylabs.
6 weeks ago Ezra promised me shipping my parts, what happened ? nothing.
I am waiting now for 5 month to get a working printer (out of the box (:P))

Since i heared that is Ezra is ill, dont know if its true, i tryed to contact Rose from Trinitylabs, wich is/was the organizer of this company.
a week ago Rose told us via Googlegroups "Goodbye" and she is not working anymore for Tlabs.
So.... there is no administative contact to Trinitylabs at the moment without "Regan" wich is Ezras (the owner) wife.
Finally people reconommed me to send her a mail. So i did 2 weeks ago and what happened ?
Nothing, no answer, no shipping confirmation, no excuse mail. 



Stay away from these guys. Go with more proven 3d printers.

Hey Brian,
100% signed


This company is dead.
But still, i'll keep updating this thread.]]> Anonymous User General Thu, 18 Jul 2013 05:42:52 -0400 https://reprap.org/forum/read.php?1,215025,227882#msg-227882 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,227882#msg-227882 -------------------------------------------------------
> Ouch. Make that a double ouch. I didn't realize
> you paid so much for shipping/customs. Just that
> would've bought you a really nice printer. Can you
> negotiate with TL to refund those costs?

I agree. Given a google search for trinitylabs has this as the 3rd hit I would have thought it would be for the best.
Good luck Repper.]]> Gibbedy General Thu, 18 Jul 2013 01:30:10 -0400 https://reprap.org/forum/read.php?1,215025,227666#msg-227666 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,227666#msg-227666
Maybe it's a different problem he's having? I saw a documentary on a guy who had a company and got hooked to a substance that would help him work longer days but the work focussed more and more around his 'usage' instead of around his work and orders were not being fulfilled and more stuff like that.

I'm sorry, but for me it's just hard to believe, and even if it's health issues, it doesn't justify the treatment of the customers prior to his condition.]]> Ohmarinus General Wed, 17 Jul 2013 07:00:11 -0400 https://reprap.org/forum/read.php?1,215025,227630#msg-227630 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,227630#msg-227630 thejollygrimreaper General Wed, 17 Jul 2013 04:30:49 -0400 https://reprap.org/forum/read.php?1,215025,227603#msg-227603 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,227603#msg-227603
It really chaps my hide. I've been patient with this company. They delayed shipping my order by FOUR MONTHS to make upgrades and changes. I kept quiet the whole time and just waited patiently. When I finally got my kit, I found out there were no assembly instructions for the new kit. They just sort of expected everyone to figure it out. I paid for a kit that,when I ordered it, had complete assembly instructions. They never did new instructions for the new kit. I emailed about updated docs. No response for days. When I finally got a reply they said that updated instructions would be completed after maker Faire. so I waited another 10 days and asked on progress where I was promptly told that documentation was really low on their priority list and was told I should just ask questions to group members on the google groups board to figure out how to assemble this. I responded that was unacceptable as I don't have time to putz around with it for days and wanted an ETA on updated docs and/or an address to ship this back to and get a refund and I haven't heard from them since. I've been sending a message every ten days or so trying to be reasonable with my correspondence. But they've pushed me far enough. I read that for some members that lived close by Ezra, the creator, he assembled the new batch of printers they bought for them. So I know there are some pretty smart people that can't just figure out how to assemble this kit without docs. Others in that group keep finding they put something on wrong and have to take it apart a few times before they got it right. I'm not one of those that wants to mess with assembly as a hobby for days or weeks.

So I have a kit just sitting on a table unassembled and I can't even get membership to the google group because it keeps saying awaiting approval or some such.

These guys have really taken the fun out of this and I'd rather have bought a cheaper, fully assembled, printer with small build platform that's been proven because I'd be playing and getting my ideas out there 3 months ago. it's so frustrating.]]> Bryan Wagoner General Wed, 17 Jul 2013 02:16:05 -0400 https://reprap.org/forum/read.php?1,215025,227595#msg-227595 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,227595#msg-227595 vegasloki General Wed, 17 Jul 2013 00:58:14 -0400 https://reprap.org/forum/read.php?1,215025,227358#msg-227358 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,227358#msg-227358
[groups.google.com]

[groups.google.com]

[groups.google.com]]]> cameronm General Tue, 16 Jul 2013 00:25:08 -0400 https://reprap.org/forum/read.php?1,215025,227335#msg-227335 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,227335#msg-227335
Stay away from these guys. Go with more proven 3d printers.

~Bryan]]> Bryan Wagoner General Mon, 15 Jul 2013 22:36:57 -0400 https://reprap.org/forum/read.php?1,215025,221835#msg-221835 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,221835#msg-221835
If that's not possible, is there no way for you to fix some of the issues just so you have a working printer while you get parts from TL? Your videos show the printer moving, so maybe you could use a different hotend?]]> lajos General Wed, 26 Jun 2013 17:39:01 -0400 https://reprap.org/forum/read.php?1,215025,221762#msg-221762 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,221762#msg-221762
hey,
again.

I paid 1899 dollar for the printer
i paid 250 dollar for shipping
i paid 520 dollar for costum/tax

who gonna refund me the 780 Dollar ?]]> Anonymous User General Wed, 26 Jun 2013 13:19:05 -0400 https://reprap.org/forum/read.php?1,215025,221746#msg-221746 Re: The Disappointments and Failures of TrinityLabs Aluminatus https://reprap.org/forum/read.php?1,215025,221746#msg-221746
Why did you not ship the printer back?

TL offered, in writing, in public to refund your purchase. That should be a perfectly satisfactory resolution of this saga for both parties.]]> lajos General Wed, 26 Jun 2013 12:37:15 -0400