Opinion on situation with Lulzbot I recently had a situation with Lulzbot that I want to get some opinions on. For a bit of history, I have ordered from Lulzbot quite a few times over the past year and always been happy with their products and their service. I have ordered filament from them several times in the past. Last week I bought filament, and here is the situation: I look at different colors, some are out of stock, I find white in stock. I add it to my cart. I go to my cart, all looks good, I go to checkout. I checkout as I always do, get an email confirming order. 2 days later I decide to look at the email to check to see if I can go on the site and get a status for shipping, and I notice I was charged about $40 for a $42 roll of filament. I immediately email them asking them to cancel the order, this is a sunday. I call first thing Monday morning, and they tell me that it was shipped from UK, and already shipped so too late to cancel. I express my disappointment that there was no notice of the stock coming from UK, and I never even knew that was possible as every time I ordered in the past things were eiither in stock or out of stock, and the shipping prices were always very reasonable. I emailed my disappointment to them too, and they offered me a discount on shipping on my next roll of filament. Now, I hold myself accountable for not being more careful and looking at the shipping price before my order, I readily acknowlege that. That said, I had in my mind there shipping was very reasonable, and I trusted the company. I feel they should have done a much better job notifying me prior to actually clicking accept order that this was shipping from out of the country, and it was insanely expensive. I think this is a flaw on their site. The bigger issue I have is I feel they should refund my shipping costs. I know I should have done a better job, but I trusted them, and it bit me in the ass. I don't think I will ever order from them again after this. I feel a company should hold themselves accountable in this situation as well as the customer, and should have done more than offer me a discount on a ~$7 shipping fee. To me this is more about how a company treats customers than anything. I would be curious to get some opinions. I am open minded, and know I am partially at fault, but I am pretty pissed off about this. https://reprap.org/forum/read.php?1,230637,230637#msg-230637 Thu, 08 Oct 2026 12:16:51 -0400 Phorum 5.2.23 https://reprap.org/forum/read.php?1,230637,231211#msg-231211 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231211#msg-231211
I think I would be disappointed if Lulzbot did offer a refund, rewarding incompetence sets a bad precedent. But I don't think the OP is actually interested in opinions and was just looking to moan, so this thread is going nowhere.

However, the take away for me is that Lulzbot is a good company to order from, and I might also get cheaper shipping than I thought, Lulzbot should advertise that more widely :)]]> bobc General Tue, 30 Jul 2013 13:58:20 -0400 https://reprap.org/forum/read.php?1,230637,231199#msg-231199 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231199#msg-231199 -------------------------------------------------------
> AVRkire Wrote:
> --------------------------------------------------
> -----
> > I would love to hear your definition of a good
> > customer.
>
> My definition of a good customer is someone who
> reads the information given to them by eCommerce
> web site they are using.


Just for clarification, do they have to spend money too? Or just read information?]]> AVRkire General Tue, 30 Jul 2013 13:29:12 -0400 https://reprap.org/forum/read.php?1,230637,231198#msg-231198 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231198#msg-231198 -------------------------------------------------------
> I would love to hear your definition of a good
> customer.

My definition of a good customer is someone who reads the information given to them by eCommerce web site they are using.]]> Tom Brown General Tue, 30 Jul 2013 13:13:00 -0400 https://reprap.org/forum/read.php?1,230637,231197#msg-231197 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231197#msg-231197 -------------------------------------------------------
> Why should Lulzbot take any blame? The summary
> screen before you submit clearly lists the exact
> and total price you will be charged for the order.
>

Fair enough, I respect your opinion. I think this should have been made more clear up front, prior to the last submit button.

>
> The fact that they offered you some compensation
> at all -- which is probably their entire profit on
> the order -- is above and beyond what almost any
> company would give.


If they are only making 7-10% profit on what they are selling, they won't be in the retail business very long at all.

>
> You have just as much responsibility to be a good
> customer as they have to be a good seller.


I would love to hear your definition of a good customer. I have always gone to lulzbot first for all of my 3d printing needs since I built my first printer, for everything. I have even paid more for products through them than I could have elsewhere. The only time I have bought anything elsewhere is if they did not carry something I needed. To me, that is the definition of a good customer.]]> AVRkire General Tue, 30 Jul 2013 13:10:24 -0400 https://reprap.org/forum/read.php?1,230637,231167#msg-231167 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231167#msg-231167
The fact that they offered you some compensation at all -- which is probably their entire profit on the order -- is above and beyond what almost any company would give.

You have just as much responsibility to be a good customer as they have to be a good seller.

Caveat emptor.]]> Nyarlathotep General Tue, 30 Jul 2013 11:41:53 -0400 https://reprap.org/forum/read.php?1,230637,231121#msg-231121 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231121#msg-231121 -------------------------------------------------------
> What foshon means, you should've clicked the
> button to calculate shipping cost prior to
> accepting to pay.
>
> I think it's in the middle here.

I don't think so. Another poster saw the same thing as foshon saw. I think sometimes this shows, and sometimes it does not show the shipping costs.

I think there is a very clear flaw/bug/limitation in their site.

if you click calculate shipping, it clearly does show the costs, which I absolutely did not do, and have readily admitted.. I clearly did not do that. foshon is accusing me of either lying or falsifying my screen shots.

Again, I have bought from them several times in the past, and I THOUGHT I knew definitively that their shipping was ~$7-$10 based on past experience ,so I did not try to calculate shipping, nor did I pay attention to shipping.

For the bryans of the world, and the sake of fairness, I WILL STATE YET AGAIN I SHOULD HAVE BEEN MORE CAREFUL, I READILY ACKNOWLEDGE THAT AND SHARE IN THE BLAME.

My point is not to say they are completely at fault, I never stated that, and never will. My point is I think they at a minimum share in the blame, and my personal opinion is that when a company/corporation shares in blame, they should take responsibility and make the situation right. Obviously some don't feel that way, as is their right.]]> AVRkire General Tue, 30 Jul 2013 08:38:08 -0400 https://reprap.org/forum/read.php?1,230637,231102#msg-231102 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231102#msg-231102
I think it's in the middle here.]]> Ohmarinus General Tue, 30 Jul 2013 07:25:12 -0400 https://reprap.org/forum/read.php?1,230637,231081#msg-231081 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231081#msg-231081 -------------------------------------------------------
> AVRkire,
>
> Are you intentionally being less then honest? This
> screen shot was taken a few moments ago, while I
> was logged in (member for well over a year it
> said) and it CLEARLY shows that international
> shipping will be $42.00. At first, I saw your
> point; now I question your intent.


foshon, I am not being less than honest at all. There is clearly a flaw in their system, since another poster saw the exact same thing. I just went in to the site again a few minutes ago, and I still see the same thing. Here is the screen shot.

[attachment 17242 ScreenShot2013-07-30at5.49.37AM.png]

I have been 100% honest with everything I posted here.]]> AVRkire General Tue, 30 Jul 2013 06:13:04 -0400 https://reprap.org/forum/read.php?1,230637,231080#msg-231080 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231080#msg-231080
If you want think you can judge my intent, knock yourself out. My intent was not to destroy anyones reputation, nor was it to extort. This was something that was bothering me, and it was with a company who sells 3d printing products so I wanted to get some opinions on a 3d printing board.

I have gotten may opinions, it does not really change my opinion, nor my stance.

I will say this, why fix or change something that is not broken with regards to their web site??

I will reiterate that I have been 100% honest and fair. I stated up front in other posts that I had always been happy with them, and never said a single bad thing about them as a company, their products or their prices.

As for your extortion claims, I question whether you even know what extortion is.

I am not going on and on at this point. I am responding to posts. If nobody else posted, I would not be posting, but since you seem to have a very hard time interpreting posts, I don't expect you to understand that.]]> AVRkire General Tue, 30 Jul 2013 06:09:00 -0400 https://reprap.org/forum/read.php?1,230637,231074#msg-231074 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231074#msg-231074
Are you intentionally being less then honest? This screen shot was taken a few moments ago, while I was logged in (member for well over a year it said) and it CLEARLY shows that international shipping will be $42.00. At first, I saw your point; now I question your intent.]]> foshon General Tue, 30 Jul 2013 05:40:42 -0400 https://reprap.org/forum/read.php?1,230637,231037#msg-231037 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231037#msg-231037
if 1 person tells "you are wrong" than there is a chance that he could be right
if everybody tells "you are wrong" than you need to accept this.

life will be so much easier for yourself if you learn from mistakes.

my general rule when something went wrong is ask myself if i could have done anything else, even 1% to could have another outcome.
if i could than i consider myself responsible for the whole thing.
if there was nothing that i could have done different, than it's not my fault but theirs.
when the last thing will happen for the first time, i'll let you know.

as for my previous post, i've got really nothing against americans, or the usa. i was just making a point that i felt needed to be made here.

now all stay calm and carry on.]]> possenier General Tue, 30 Jul 2013 03:20:49 -0400 https://reprap.org/forum/read.php?1,230637,231011#msg-231011 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,231011#msg-231011
bryanandaimee Wrote:
-------------------------------------------------------
> I certainly can have it both ways. Morality is not
> subjective nor is it a matter of popular opinion.
> It doesn't matter if everyone agrees with you, it
> could still be morally wrong. And it doesn't
> matter if everyone agrees with me, it could still
> be morally right. And morality is much more
> important than legality or business sense.
>
> Just because you use reasonable tone and calm
> demeanor doesn't mean you are objective. You admit
> it was basically your own fault. Then you go on
> and on about how they owe you more than a discount
> on future purchases/shipping. In other words you
> admit fault but don't want to accept the
> consequences. Your initial proposed solution is
> that they should eat the entire difference between
> local and global shipping. In other words all your
> high sounding objectivity and responsibility means
> exactly nothing when it comes to cold hard cash.
> Your failure to check the total bill at checkout
> should therefore cost you exactly zero cents?
> Their failure to post warnings all over their
> website that you should check your shipping
> charges at checkout should therefore cost them the
> entire amount of money you were "screwed" out of?
>
>
> So how much is your sense of personal
> responsibility and accountability for your own
> actions actually worth to you, $10, $20?
>
> Extortion is an ugly word, but what else do you
> call it? Wasn't your point in posting here to
> recruit the reprap public to your side in hopes
> that the public outcry would cause Lulzbot to
> capitulate to your wishes? Do you really believe
> that your only purpose in posting here was to get
> some opinions? If that were true then why after
> you got quite a few of those opinions, all in
> reasonable tones (other than mine) , confirming
> that you were basically at fault and should be
> grateful they offered you anything, do you still
> go on and on about how you were:
>
> 1. "screwed" No, you were careless
> 2. "misled" Seriously? You made some assumptions
> that were false. You were not misled.
> 3. "shown a lack of respect" I don't even know
> what that means any more but it's usually
> associated with whining.
>
> If you were actually open minded and fair as you
> claim, then why, after all the opinions have gone
> against you, have you simply doubled down on the
> blame game?]]> dissidence General Mon, 29 Jul 2013 23:47:22 -0400 https://reprap.org/forum/read.php?1,230637,230987#msg-230987 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230987#msg-230987
Just because you use reasonable tone and calm demeanor doesn't mean you are objective. You admit it was basically your own fault. Then you go on and on about how they owe you more than a discount on future purchases/shipping. In other words you admit fault but don't want to accept the consequences. Your initial proposed solution is that they should eat the entire difference between local and global shipping. In other words all your high sounding objectivity and responsibility means exactly nothing when it comes to cold hard cash. Your failure to check the total bill at checkout should therefore cost you exactly zero cents? Their failure to post warnings all over their website that you should check your shipping charges at checkout should therefore cost them the entire amount of money you were "screwed" out of?

So how much is your sense of personal responsibility and accountability for your own actions actually worth to you, $10, $20?

Extortion is an ugly word, but what else do you call it? Wasn't your point in posting here to recruit the reprap public to your side in hopes that the public outcry would cause Lulzbot to capitulate to your wishes? Do you really believe that your only purpose in posting here was to get some opinions? If that were true then why after you got quite a few of those opinions, all in reasonable tones (other than mine) , confirming that you were basically at fault and should be grateful they offered you anything, do you still go on and on about how you were:

1. "screwed" No, you were careless
2. "misled" Seriously? You made some assumptions that were false. You were not misled.
3. "shown a lack of respect" I don't even know what that means any more but it's usually associated with whining.

If you were actually open minded and fair as you claim, then why, after all the opinions have gone against you, have you simply doubled down on the blame game?]]> bryanandaimee General Mon, 29 Jul 2013 23:11:28 -0400 https://reprap.org/forum/read.php?1,230637,230977#msg-230977 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230977#msg-230977
Im trying to destroy their reputation????

Are you out of your mind?

I posted facts, I was fair and objective, if you are right, and they did nothing wrong and I am 100% at fault as you claim, they have nothing to lose because everyone who reads this will side with you.

If anyone reads this and does not buy from them, they have made the decision that the company at least shares in some blame.

You cannot have it both ways, sorry, does not work like that.

Im doing no such thing as trying to destroy ANYBODY! If I was trying to destroy someones reputation, I would not have been fair, nor objective, and could have done so in a far more destructive manner.

Extort money out of them??? This is your definition of extortion?

Get a friggin grip!

I suspect you are affiliated with the company.

I need to man up? How about the company man up???

If there is a flaw or a restriction in their software, that is not MY FAULT, they should man up, not me. I am the one out the money, not them.

The reality is that every decision a company makes has ramifications, and if they cant deal with the ramifications of their decisions, they should not be in business, period.

They decided they were not at fault, fine, they have my money and they have the right to do so.

I have the right to post my experiences and share my experiences with others.

I have not told one person not to buy from them. I have not slandered them, nor any of their products. You are way off base here. You want to say they are right, and I am wrong, fine, I can accept that, I posted here looking for opinions. But to say I am trying to destroy their reputation over $40 or trying to extort money from them, you are out of touch with reality.

If they don't like it, don't be in business. It's time some of these companies in this industry put on their big boy and big girl pants and act like real companies.]]> AVRkire General Mon, 29 Jul 2013 21:50:51 -0400 https://reprap.org/forum/read.php?1,230637,230968#msg-230968 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230968#msg-230968
The only moral issue I see here is the attempt to use a public forum to shame a company into giving you money you are not legally or morally owed. There may indeed be a business case for reimbursing you but in my opinion the moral case is on the other side.

You made the mistake, you should pay for it. It wasn't their mistake. The total cost was listed at checkout.

Why can't we all just man up and admit our mistakes and go on with our lives rather than going after every business that we have the slightest pretense of a grievance against. Especially since you admit they are a good company that does good business, and has treated you well in the past.

McDonalds didn't tell that lady that the coffee was hot either.

I've done business with them in the past and I will do so in the future.

A simple, "Hey guys, just a warning to double check your shipping from LulzBot in the future, some stuff ships out of Europe." would have been more than sufficient.]]> bryanandaimee General Mon, 29 Jul 2013 20:31:43 -0400 https://reprap.org/forum/read.php?1,230637,230938#msg-230938 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230938#msg-230938 -------------------------------------------------------
>
Quote
AVRkire
> Not trying to absolve myself
>
>

> Yes, Lulzbot should be more explicit on the fact
> they can ship from the US, from Toronto and from
> London, UK.

>They are aware of the situation, and
> as thejollygrimreaper said the problem is their
> shopping cart software is limited, they are
> looking into modifying it, see
> [forum.lulzbot.com]#
> p739
>
> It would probably be a good idea in the meanwhile
> to add some warning in the product description,
> and that's what I'll suggest them.
>
> Asking them for an almost complete refund of the
> shipping charge is ludicrous. You want THEM to eat
> up the charge and take responsibility for YOUR
> mistake? If they do that for you, they'll have to
> do it for every careless buyer with a sorry
> excuse. I'm sorry but sometimes you reach a point
> where the customer is wrong.

OK, so than tell me, you have pointed out that they should be doing things differently, and are even looking into it. Which means there IS a problem, or you don't fix something that IS NOT a problem. What % of blame should THEY take for this? Zero? 5%, put a number on it?

Yes, a quality company that is FIXING A PROBLEM, would take responsibility for that problem with the customer.

So you tell me, what % of the responsibility should they take?

I'll tell you what, they cost themselves a hell of a lot more than $35 in profit in the future. I was really close to ordering a Taz, and probably would have ordered one as soon as it was back in stock had this not happened. Not to mention I have a budaschnozzle, several additional nozzles, always ordered my PET sheets from them, all of my filament, my glass, and several other things I have ordered from them.

Just because I share in the blame, which I have readily admitted but YOU chose to ignore, and did to them as well, does not mean it's the right thing for them to do, neither on a moral level, or a business level.

There are a TON of really bad business people in the 3D printing industry right now.

The customer may be wrong, but ultimately the customer decides how to spend their future money.]]> AVRkire General Mon, 29 Jul 2013 17:47:05 -0400 https://reprap.org/forum/read.php?1,230637,230932#msg-230932 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230932#msg-230932
Quote
AVRkire
Not trying to absolve myself

It is EXACTLY what you are trying to do. You were careless and didn't check the shipping quote prior to checking out. And I am definitely sure the shipping amount was on the invoice that you accepted when you made your payment.

Yes, Lulzbot should be more explicit on the fact they can ship from the US, from Toronto and from London, UK. They are aware of the situation, and as thejollygrimreaper said the problem is their shopping cart software is limited, they are looking into modifying it, see [forum.lulzbot.com]

It would probably be a good idea in the meanwhile to add some warning in the product description, and that's what I'll suggest them.

But it is YOUR responsibility for accepting those charges. I placed an order from them as well, and the shipping is indeed shown in the invoice BEFORE clicking on the button to go ahead.

Asking them for an almost complete refund of the shipping charge is ludicrous. You want THEM to eat up the charge and take responsibility for YOUR mistake? If they do that for you, they'll have to do it for every careless buyer with a sorry excuse. I'm sorry but sometimes you reach a point where the customer is wrong.]]> NormandC General Mon, 29 Jul 2013 17:19:44 -0400 https://reprap.org/forum/read.php?1,230637,230922#msg-230922 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230922#msg-230922 AVRkire General Mon, 29 Jul 2013 16:25:57 -0400 https://reprap.org/forum/read.php?1,230637,230914#msg-230914 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230914#msg-230914
I live in an area of the U.S. where shipping costs vary wildly so it becomes the deal maker or breaker for everything I order. Amazon Prime helps tons. In general UPS rates are the worst, USPS is the best.

KDog]]> KDog General Mon, 29 Jul 2013 16:02:58 -0400 https://reprap.org/forum/read.php?1,230637,230875#msg-230875 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230875#msg-230875 -------------------------------------------------------
> So, you don't see the shipping cost there?
>
> Because I don't pay by credit card, and always,
> when I pay through online transaction, I get the
> shipping cost on the quote, so maybe it is a bit
> misleading yes..


When I went through the process again, the only place I saw the shipping was after I put my credit card info in, and review the final order. Not one spot prior to the review order, including the cart, the payment page, the page itself, none had anything about international shipping.]]> AVRkire General Mon, 29 Jul 2013 13:12:21 -0400 https://reprap.org/forum/read.php?1,230637,230873#msg-230873 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230873#msg-230873
Because I don't pay by credit card, and always, when I pay through online transaction, I get the shipping cost on the quote, so maybe it is a bit misleading yes..]]> Ohmarinus General Mon, 29 Jul 2013 13:04:29 -0400 https://reprap.org/forum/read.php?1,230637,230830#msg-230830 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230830#msg-230830
> something i want to point out is that in a lot of
> these online shop packages there's a lot of quirks
> and quibbles that the owner has no real control
> over unless they want to learn java or ruby and
> then start decifering what can be very large
> amounts of seemingly alien language text to do
> somthing trivial like removing a redundant
> button,
>
> a classic example is shopify where the shipping
> doesn't get calculated until after the customer
> has entered in paypal details and is then taken
> back to the store, other packages have a few
> interesting quirks to them as well , a lot of
> people would be very suprised at how little
> control there is over some of this stuff , you'll
> find they don't have the capability in the package
> to do things like add a shipping calculator under
> the "add to cart" button


I understand that. That said, if that were my company, I would offer to do more for the customer than offer a $3-$5 discount on their next purchase. I personally would have given a $35 or so credit (difference between normal shipping and this international shipping) to keep the customer happy.

I personally would have even been fine with a $20 credit or so, saying that there is equal blame in the situation, even though I think they should do more personally.

To me, this is about more than the money at this point, it is about company integrity, and how a company treats its customers.]]> AVRkire General Mon, 29 Jul 2013 11:06:09 -0400 https://reprap.org/forum/read.php?1,230637,230827#msg-230827 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230827#msg-230827 -------------------------------------------------------
> tmorris9 Wrote:
> --------------------------------------------------
> -----
> > Just for the heck of it I went to their site
> and
> > went through the steps of buying just to see
> what
> > it said and there at the bottom in the section
> > where you choose your payment method it says
> > "Standard international Shipping $42.67. I
> still
> > say you did not pay enough attention.
>
> Just to be clear on this, this is a different
> screen than I saw in the exact same place. If you
> look at my 3rd and 4th image, it shows what I saw.
> Probably because I was logged in and you were
> not.
>
> On the review order, it does in fact show the
> international shipping, which I clearly messed up
> on, however I don't think it's fair to have given
> me a price 4 times prior to that with no mention
> of international shipping, or where stock was
> located.
>
> The original two items I wanted to buy, different
> colors were flat out of stock. I had no way of
> knowing that this was only in stock in a different
> country, and never even knew it to be possible
> from this vender.
>
> Not trying to absolve myself ,but I do think
> plenty of blame can go to the company as well.

something i want to point out is that in a lot of these online shop packages there's a lot of quirks and quibbles that the owner has no real control over unless they want to learn java or ruby and then start decifering what can be very large amounts of seemingly alien language text to do somthing trivial like removing a redundant button,

a classic example is shopify where the shipping doesn't get calculated until after the customer has entered in paypal details and is then taken back to the store, other packages have a few interesting quirks to them as well , a lot of people would be very suprised at how little control there is over some of this stuff , you'll find they don't have the capability in the package to do things like add a shipping calculator under the "add to cart" button]]> thejollygrimreaper General Mon, 29 Jul 2013 10:56:10 -0400 https://reprap.org/forum/read.php?1,230637,230800#msg-230800 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230800#msg-230800 -------------------------------------------------------
> Just for the heck of it I went to their site and
> went through the steps of buying just to see what
> it said and there at the bottom in the section
> where you choose your payment method it says
> "Standard international Shipping $42.67. I still
> say you did not pay enough attention.

Just to be clear on this, this is a different screen than I saw in the exact same place. If you look at my 3rd and 4th image, it shows what I saw. Probably because I was logged in and you were not.

On the review order, it does in fact show the international shipping, which I clearly messed up on, however I don't think it's fair to have given me a price 4 times prior to that with no mention of international shipping, or where stock was located.

The original two items I wanted to buy, different colors were flat out of stock. I had no way of knowing that this was only in stock in a different country, and never even knew it to be possible from this vender.

Not trying to absolve myself ,but I do think plenty of blame can go to the company as well.]]> AVRkire General Mon, 29 Jul 2013 08:42:48 -0400 https://reprap.org/forum/read.php?1,230637,230799#msg-230799 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230799#msg-230799
Here are 4 images of what I had seen up to the final point of the picture shown above:

[attachment 17207 ScreenShot2013-07-29at8.19.30AM.png]
[attachment 17201 ScreenShot2013-07-29at5.58.14AM.png]
[attachment 17203 ScreenShot2013-07-29at6.00.12AM.png]
[attachment 17204 ScreenShot2013-07-29at6.00.41AM.png]



Nobody thinks that this should have been more clear somewhere on these 4 places?

Again, I should have been more careful, I accept and fully agree with that. My whole point is that somwehere on these 4 pages they should have been some indication of international shipping, or stock in another country. If I were on a site that is clearly known as an international company, that would be one thing, but Lulzbot is a Colorado based company, who ships out of PA.]]> AVRkire General Mon, 29 Jul 2013 08:31:57 -0400 https://reprap.org/forum/read.php?1,230637,230761#msg-230761 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230761#msg-230761 -------------------------------------------------------
> just to point out: the usa isn't the center of the
> world.
>
> we (the rest of the world) pay a lot for shipping
> to, so get used to it.
> the FAQ on lulzBot is more than clear enough that
> if you find shipping to high, you can mail them
> BEFORE you order.
> the fact that they give you a discount on your
> next shipping is something they didn't even had to
> do.


This is not about thinking the US is the center of the world. This is a stupid comment.

In fact, there are many reprap companies outside of the US that I really wish I could buy from, because I know how great their stuff is, but I specifically don't even think about it becuase I know how much shipping costs.

This is about not even knowing it's possible that a company has a concept called international shipping, having bought from them many times in the past.]]> AVRkire General Mon, 29 Jul 2013 05:58:01 -0400 https://reprap.org/forum/read.php?1,230637,230745#msg-230745 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230745#msg-230745
Mislead? Don't think so.]]> Ohmarinus General Mon, 29 Jul 2013 05:11:09 -0400 https://reprap.org/forum/read.php?1,230637,230719#msg-230719 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230719#msg-230719 IanJohnson General Mon, 29 Jul 2013 03:29:10 -0400 https://reprap.org/forum/read.php?1,230637,230718#msg-230718 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230718#msg-230718
we (the rest of the world) pay a lot for shipping to, so get used to it.
the FAQ on lulzBot is more than clear enough that if you find shipping to high, you can mail them BEFORE you order.
the fact that they give you a discount on your next shipping is something they didn't even had to do.]]> possenier General Mon, 29 Jul 2013 03:17:11 -0400 https://reprap.org/forum/read.php?1,230637,230696#msg-230696 Re: Opinion on situation with Lulzbot https://reprap.org/forum/read.php?1,230637,230696#msg-230696 extent General Mon, 29 Jul 2013 01:18:13 -0400