How is Mendel-parts still in business? I have heard rumors of bad customer support but holy crap.... who buys from them and why? they NEVER answer their phone or email... I have NO idea if and when they shipped the order... weird////. Being busy is one thing,,, but I am beginning to thing these guys are just jerks... https://reprap.org/forum/read.php?1,97338,97338#msg-97338 Sun, 13 Sep 2026 16:32:59 -0400 Phorum 5.2.23 https://reprap.org/forum/read.php?1,97338,250065#msg-250065 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,250065#msg-250065 Time fly`s when your heaving fun, I guess.
Too bad I ordered somewhere else so I have now 51 bearings and 2 timingbelts in stock.]]> Dipjedap General Mon, 30 Sep 2013 10:43:21 -0400 https://reprap.org/forum/read.php?1,97338,226682#msg-226682 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,226682#msg-226682
Quote

It is a shame as Camiel seems a very talented engineer and should be being recognised for his great designs.

The talented engineer is ripping me of, so i recognise that.

Quote
Ohmarinus
The info is right here:
[www.mendel-parts.com]

yes also in his blog "29-01-2013 We currently still have issues with our email and phone, 12-03-2013 We currently still have issues with our email and phone"

the issue is ... he`s not answerring !!!

i plased my order on 5/30/13 and cant get any respons on phone, e-mail, skype or web-post.

don`t order is my advice.]]> Dipjedap General Sat, 13 Jul 2013 07:35:52 -0400 https://reprap.org/forum/read.php?1,97338,226148#msg-226148 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,226148#msg-226148
The info is right here:
[www.mendel-parts.com]

Anyway, at first I felt shitty that I didn't order anything from them instead of from my previous supplier, but now I read this, I feel less worse.
The Orca looks like a good machine (though I have heard bad things about the extruder), and I had almost bought it!]]> Ohmarinus General Thu, 11 Jul 2013 07:30:40 -0400 https://reprap.org/forum/read.php?1,97338,225572#msg-225572 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,225572#msg-225572
Fons Nelen]]> fnelen General Tue, 09 Jul 2013 17:58:58 -0400 https://reprap.org/forum/read.php?1,97338,218339#msg-218339 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,218339#msg-218339
I understand that he is a small company and apparently a one man band. However I have bought from many other small businesses (Faberdashery and RepRapPro) and have had no issues. Items have turned up quickly, when I have had issues emails are replied to promptly and resolved.

Unfortunately my experience with Mendel-Parts, and reading the problems people have had with them, I haven't and won't place another order.

It is a shame as Camiel seems a very talented engineer and should be being recognised for his great designs.]]> smartroad General Fri, 14 Jun 2013 14:41:12 -0400 https://reprap.org/forum/read.php?1,97338,217834#msg-217834 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,217834#msg-217834 cant contact, no reaction, no parts lost money.....

dont buy here !!!!!]]> Dipjedap General Wed, 12 Jun 2013 18:16:14 -0400 https://reprap.org/forum/read.php?1,97338,133412#msg-133412 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,133412#msg-133412 -------------------------------------------------------
> He hasnt finished the 0.3 manual yet. When i spoke
> to him (about 2am after trying all weekend i
> think) he said the missing stuff was on the 0.2
> drawings. I guessed most of it anyway. He hasnt
> finished anything, is too busy to do anything
> right and hes proven himself unreliable and not to
> be trusted, no matter how well meaning he is. Buy
> from somewhere else
> Pete


I agree with you. I'm modifying the parts he sent me because he never finished them even though you can see what he intended to do with it. The aluminum hot bed for example would have bolt heads sticking above the flat surface since he never counter sunk the holes. He never said you needed a drill press in order to finish what he was too lazy to do. I also need to do that on the plate for the print head so the motor mount can be bolted on.

Lazy Lazy Lazy....]]> Rein General Fri, 18 May 2012 09:51:02 -0400 https://reprap.org/forum/read.php?1,97338,130427#msg-130427 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,130427#msg-130427 Pete]]> pete-theobald General Fri, 27 Apr 2012 12:52:41 -0400 https://reprap.org/forum/read.php?1,97338,130426#msg-130426 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,130426#msg-130426 lutjanus General Fri, 27 Apr 2012 12:44:24 -0400 https://reprap.org/forum/read.php?1,97338,130425#msg-130425 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,130425#msg-130425 Rein General Fri, 27 Apr 2012 12:26:31 -0400 https://reprap.org/forum/read.php?1,97338,130418#msg-130418 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,130418#msg-130418
Have a great weekend!
Lutjanus]]> lutjanus General Fri, 27 Apr 2012 11:35:04 -0400 https://reprap.org/forum/read.php?1,97338,130232#msg-130232 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,130232#msg-130232 Christian General Wed, 25 Apr 2012 20:43:58 -0400 https://reprap.org/forum/read.php?1,97338,130002#msg-130002 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,130002#msg-130002
Anyhow about your print, I don't know. I'm still learning stuff. PLA just sounds touchy in general from what I read, thats why I intend on using ABS or at least part of why. I'm sure the makeup is different from one to another supplier. Good luck with that.

I'm particularly upset because of his lack of communication and poor time management. I wouldn't put anyone through what I had to experience.]]> Rein General Tue, 24 Apr 2012 13:32:01 -0400 https://reprap.org/forum/read.php?1,97338,129996#msg-129996 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129996#msg-129996
-with mendel-parts PLA I have no problems.

-with other PLA ( I dont have intention to make harm to him, so I will not tell the name), the walls are collapsing inside ... this is why I suspected that it does not cool fast enough. I have tried to print to various temperatures (255, then 230, then 200) ... but in all cases the result was the same ...

I dont know what is the problem ... I'll try to find a better camera to show you the result...

as for the M2 ... I dont know what to say ...
Orca 0.4 costs 750 Euro (about 1000$) - and waiting time is 4 weeks + another (1-2 month for delay) - (in my case it was 2 weeks only)
M2 - costs 1300$ - and waiting time is 8-10 weeks ...

also, I'm from Europe - I dont know how much the M2 shipping would cost for me + the vamal fees (I suppose that mekergear is from US) ... so (from my point of view) I dont see any good reason to buy M2.

Of course, I totally agree that mendel parts has a communication/support problem - but so far I was not needed support - I've built my orca with a friend, and except for a leaking extruder, I had no other problem. I have found a local provider for PEEK and I have built the extruder core by myself ... and since then everything seems to be ok ...

mihai]]> moltean General Tue, 24 Apr 2012 13:01:39 -0400 https://reprap.org/forum/read.php?1,97338,129977#msg-129977 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129977#msg-129977
After banging pots and pans I did get my item yesterday. It was supposed to show up in February. February!!! Not April. Will never buy from him again and will never recommend him to anyone.

For print volume look up Makergear's M2, or anyone but Mendel Parts if you just want a kit.

Edit: Phone misspelled tweeking... stupid spell check.]]> Rein General Tue, 24 Apr 2012 10:39:56 -0400 https://reprap.org/forum/read.php?1,97338,129941#msg-129941 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129941#msg-129941
so, he is alive and shipping ...

this time I have ordered only some upgrade kits and backup parts ... I already have an orca 0.3 which is a fantastic machine!

this is my 3rd order from mendel-parts in the past 6 months ... so far everything was good (of course there was some delay in all cases ...)

I never called camiel, I never wrote him an email ... I know how is to be very busy ...

to be honest I plan to order more in this future from Camiel ... I have recently purchased some PLA from some other provider at a lower price (actually 33 Euro/2.3 Kg) and it seems to be of very poor quality compared to what I have purchased from Camiel. I was unable to print small details ... the PLA was not cooling fast enough - pieces are bending ... (even if I decreased the printing temperature to 200 degrees) ... so I had to switch back to Camiel's PLA.

you can check some movies with my Orca here:

http://www.youtube.com/olteanmihainicolae



just my experience with mendel-parts,
mihai]]> moltean General Tue, 24 Apr 2012 05:39:08 -0400 https://reprap.org/forum/read.php?1,97338,129440#msg-129440 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129440#msg-129440 Rein General Thu, 19 Apr 2012 16:18:27 -0400 https://reprap.org/forum/read.php?1,97338,129432#msg-129432 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129432#msg-129432 -------------------------------------------------------
> Hmm I thought I was supposed to be getting emails
> when people post here....
>
> I have a dispute through Paypal right now, when I
> called them up they did actually suggest going to
> the bank and falsified the claim I heard about
> having paypal locked because your funding source
> reversed the transaction. Though thats probably
> because I have already filed a dispute. Not sure
> if they can do anything but 45 days is the limit
> on when they can force a reverse transfer.
>
> I'm email him almost daily right now because hes
> not on Skype, he don't answer his hotmail, I don't
> know what language the voice mail was on one phone
> number and his cell is disconnected.
>
> He should not be allowed into the RepRap wiki,
> with no warnings on it you don't know about his
> shady business. I got near immediate response when
> I first asked him a question days before I ordered
> and the website looked clean and proper. So I
> gave it a chance because of that and the print
> volume. He hasn't responded to any messages in the
> last couple months.

I allmost fell for the same trap you did, guess i was lucky cause i read his own forums first. that was enough to discourage me]]> Asger General Thu, 19 Apr 2012 15:09:01 -0400 https://reprap.org/forum/read.php?1,97338,129422#msg-129422 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129422#msg-129422
I have a dispute through Paypal right now, when I called them up they did actually suggest going to the bank and falsified the claim I heard about having paypal locked because your funding source reversed the transaction. Though thats probably because I have already filed a dispute. Not sure if they can do anything but 45 days is the limit on when they can force a reverse transfer.

I'm email him almost daily right now because hes not on Skype, he don't answer his hotmail, I don't know what language the voice mail was on one phone number and his cell is disconnected.

He should not be allowed into the RepRap wiki, with no warnings on it you don't know about his shady business. I got near immediate response when I first asked him a question days before I ordered and the website looked clean and proper. So I gave it a chance because of that and the print volume. He hasn't responded to any messages in the last couple months.]]> Rein General Thu, 19 Apr 2012 13:27:11 -0400 https://reprap.org/forum/read.php?1,97338,129274#msg-129274 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129274#msg-129274
Blog post
"It seems like im still recovering from a crazy 1,5year, however things are getting also better, but it all takes longer then expected."

"for example v0.41 coming in a few weeks.. small addons for 0.40, like spool " plenty of spool you can print on thingiverse for the orca already]]> Asger General Wed, 18 Apr 2012 10:15:49 -0400 https://reprap.org/forum/read.php?1,97338,129246#msg-129246 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129246#msg-129246
Does anyone know what the limiting factor is in the deliveries. I'm in the fortunate position to be able to wait for my orders, but many are not. Is it raw material supply? Investment for stock? Labour availabilty? I can imagine without much working capital (this is reprap after all) he might have to collect up orders from us to then make an order himself that satisfies minimum order quantities from trade suppliers? Yes I know this is stuff he should probably tell us but I genuinely think he is doing the best he is able. I'm just curious to know why it gets so bad.

I did speak to him on skype a week ago and he was extremely helpful to me. I firmy believe he is a good guy, and you can't knock what he's achieved or contributed to 3d printing. I also can't imagine how hard it must be to invest and innovate in so many areas only to have foreign companies take all the profit by undercutting him and reselling his designs. We get the benefits in lower price and new methods, but poor camiel takes the up-front cost. Yes, thats the point of open standards, but you can see why he hides away sometimes.]]> andy-net General Wed, 18 Apr 2012 06:17:05 -0400 https://reprap.org/forum/read.php?1,97338,129229#msg-129229 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129229#msg-129229 Asger General Wed, 18 Apr 2012 03:33:21 -0400 https://reprap.org/forum/read.php?1,97338,129202#msg-129202 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129202#msg-129202 -------------------------------------------------------
> Sodacan:
>
> Calling your bank and saying you never got what
> you payed for usually begins an investigation.
> While that's happening, they usually credit your
> account with the amount, at least most banks in
> the US do.
>
> I'm almost at that point too, believe me. I also
> considered calling the local police. Any thought
> about that option?
>
> Christopher

I've heard though if you did a bank transfer through paypal that paypal will come back and perminatly deactivate your account.]]> Rein General Tue, 17 Apr 2012 20:27:44 -0400 https://reprap.org/forum/read.php?1,97338,129201#msg-129201 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,129201#msg-129201
Edit: I must have been on the wrong page I thought the last post was by Cam whatever his name is...]]> Rein General Tue, 17 Apr 2012 20:22:58 -0400 https://reprap.org/forum/read.php?1,97338,125636#msg-125636 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,125636#msg-125636
[08.03.2012 20:32:27] Christian: Hi, i want to ask how long do you need for the 1156 (Orca 0.4)
[08.03.2012 20:32:54] Camiel / Mendel-Parts.com: hello
[08.03.2012 20:32:59] Camiel / Mendel-Parts.com: did you check the blog yet?
[08.03.2012 20:33:13] Camiel / Mendel-Parts.com: or you want more specific date? cuz i updated blog hour ago or so
[08.03.2012 20:33:41] Christian: ok i look
[08.03.2012 20:34:00] Christian: week 10 or 11
[08.03.2012 20:34:36] Camiel / Mendel-Parts.com: yea so maybe tomorrow
[08.03.2012 20:34:49] Camiel / Mendel-Parts.com: maybe monday
[08.03.2012 20:34:51] Christian: i hope so ;)
[08.03.2012 20:34:54] Camiel / Mendel-Parts.com: its like 50-50 for you
[08.03.2012 20:35:01] Camiel / Mendel-Parts.com: 2nd one 10/11...
[08.03.2012 20:35:11] Christian: monday ok
[08.03.2012 20:35:17] Camiel / Mendel-Parts.com: if i dont get disturbed too much maybe tomorrow ;)
[08.03.2012 20:35:23] Camiel / Mendel-Parts.com: or else ask me later tomorrow
[08.03.2012 20:35:31] Camiel / Mendel-Parts.com: afternoon or so
[08.03.2012 20:35:37] Camiel / Mendel-Parts.com: but shipping can be late in evening too
[08.03.2012 20:35:43] Camiel / Mendel-Parts.com: but afternoon i should know more on your machine
[08.03.2012 20:36:04] Christian: ok thats no problem i only wanna now when do you sent it ca.
[08.03.2012 20:36:31] Christian: and monday is ok
[08.03.2012 20:37:18] Camiel / Mendel-Parts.com: yes just ask me again on skype soon and i can tell exact
[08.03.2012 20:37:39] Christian: ok and thx for info
[08.03.2012 20:38:35] Camiel / Mendel-Parts.com: did you see those pics i just posted
[08.03.2012 20:38:38] Camiel / Mendel-Parts.com: from a german...
[08.03.2012 20:38:44] Christian: yep there good
[08.03.2012 20:38:46] Camiel / Mendel-Parts.com: he was at workshop back in nov/dec
[08.03.2012 20:38:51] Camiel / Mendel-Parts.com: he mailed me he had some issues etc..
[08.03.2012 20:38:53] Camiel / Mendel-Parts.com: lol
[08.03.2012 20:38:58] Camiel / Mendel-Parts.com: looks good ;)
[08.03.2012 20:39:01] Christian: :D
[08.03.2012 20:39:10] Camiel / Mendel-Parts.com: dont see issue... hehe but it was something else
[08.03.2012 20:39:15] Camiel / Mendel-Parts.com: anyway i go back to work
[08.03.2012 20:39:19] Camiel / Mendel-Parts.com: so maybe i can ship you tomorrow :P
[08.03.2012 20:39:23] Christian: ok HF
[08.03.2012 20:39:23] Camiel / Mendel-Parts.com: talk laters

and now??? where iss my orca????

Christian]]> Christian General Sat, 24 Mar 2012 14:21:44 -0400 https://reprap.org/forum/read.php?1,97338,125613#msg-125613 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,125613#msg-125613
Calling your bank and saying you never got what you payed for usually begins an investigation. While that's happening, they usually credit your account with the amount, at least most banks in the US do.

I'm almost at that point too, believe me. I also considered calling the local police. Any thought about that option?

Christopher]]> scordinskyc General Sat, 24 Mar 2012 10:53:46 -0400 https://reprap.org/forum/read.php?1,97338,125609#msg-125609 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,125609#msg-125609
I'm really disappointed and frustrated by all this. No matter how great engineer Camiel may be, he has no clue whatsoever on running a business and really shouldn't be allowed to run one. By the looks of things, he has effectively STOLEN >900€ from me.

I highly recommend everyone to steer clear of Mendel-parts!]]> sodacan General Sat, 24 Mar 2012 09:48:49 -0400 https://reprap.org/forum/read.php?1,97338,125139#msg-125139 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,125139#msg-125139 I should have seen this thread earlier, because I ordered some parts at MP and expected him to deliver what I paid for. How naive... I didn't order a complete Orca or difficult parts or something, just some parts that, according to his site, where all IN STOCK.
How hard is it to take the items out of the stock, put them in a box, put a stamp and an address on it, and bring it to the post office. And the next day, It'll arrive at my house, because I live in the Netherlands. That's how it should work.
But... for 3 weeks, no delivery.

According to his site, his 'preferred' way of communication is Skype. Guess what, no response to my Skype messages. Hotmail? No response to my e-mail. I tried to phone him on his mobile, which is turned off. And no voice mail. His phone number in Eindhoven... answering machine.
I can understand the frustration of people, who paid a lot of money and are waiting for long times. @scordinskyc, yes it seems we gave Camiel a free loan, and he will deliver if and when he feels like it.
If he's too busy for putting ordered parts in a box, he should hire someone to do it for him or close his shop. It's not that difficult.
I wish you all good luck!

I called Camiel on his landline again and left a message. If he doesn't respond to that, I'll file a complaint at PayPal.]]> AndreeV General Wed, 21 Mar 2012 08:39:30 -0400 https://reprap.org/forum/read.php?1,97338,125009#msg-125009 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,125009#msg-125009
I do hope that orders placed today are NOT funding materials & parts to fulfil last months orders,... but to be honest, that's the only reason I can imagine why the shop remains open despite such a huge backlog & so many complaints.

This is only idle speculation, I've no reason beyond my own imaginings to even be thinking this,.. I'm just imagining what would make me keep sales open if it was my business,... I really hope its not the case.

I don't have a reprap yet, never bought from Camiel,.. but this thread still makes me SOOO ANGRY. Its just disrespectful to treat trusting customers this way!]]> Njones General Tue, 20 Mar 2012 16:26:18 -0400 https://reprap.org/forum/read.php?1,97338,124933#msg-124933 Re: How is Mendel-parts still in business? https://reprap.org/forum/read.php?1,97338,124933#msg-124933
Currently the mendel-parts site bitches about having over 5000 emails they "don't have time" to respond to

If u can't stand the heat...get outa the kitchen

I'm sure they don't mind making money from REPRAP, though.
Graham Coast]]> COASTELECTRONICS General Tue, 20 Mar 2012 07:58:55 -0400