I've recently had good customer service from Nophead, here in the UK. Without entering into details, there was a
problem (created at my end not his) which was very quickly sorted out with his help.
Mike
Prusa Mendel /Parcan Mk 2/1280 RAMPS 1.4/PC XP OS/Pronterface/Slic3r
In the UK, down south & over to the left you'll find the West of England RUG.
For details, visit
tiny.cc/woereprap or tiny.cc/woerug