Makerbot

Anyone have any experience of Makerbot's "contact us" facility? Anyone know how quickly I can get a response?

I was part-way through making an order, but the ordering system got stuck - I've done all but pay! I have sent them a website contact field message. I hope I can make my order soon.

Hazel.

I had tried ordering yesterday with no luck. I set my privacy and security settings to lowest, and turned off my pop-up blocker, but still no luck. I tried IE7 and Firefox. Nothing.

Today in desperation I turned off Norton Personal Firewall = bingo!

Needless to say, that's not something I wish to do. This is the first time ever I have had to do this to make a purchase.

Just posting in case it helps someone else - I was watching their stock levels go lower and lower......
Hazel

You might try allowing cookies for their website, that's been my problem on some web sites.
I generally dissalow, and only create exceptions when I have to.

Hi Grael,
Yep, that was my first thought, too - allowing all cookies was one of my first actions (it's included in removing all security and privacy settings).
Zach has said he's mystified!

Ah well, at least my electronics are now on their way (although I don't expect to see them for 3 weeks, since they're coming to the UK - they have to swim, you know!)

Cheers,
Hazel.

Your lucky !

I didn't like the products I saw on here, so I had to design and make my own circuit board. Design started in January, Bare boards received and one assembled in April, only now starting to get steppers doing the basics !

Graham

Yeah, engineering perfectionism can be a pretty crippling condition. :3

On the bright side, you have electronics you know inside and out, I suppose!

I'm not claiming perfection.

This is only a prototype run and in the electronics industry, chips are always being superceeded, and becoming obsolete. However I did go to some lengths to make the design versatile, and competent. The fantastic thing about that approach, is that you find after production, that there are masses of other applications it can handle also. I have friends talking about using it as a satelite dish controler, a home solar thermal energy distribution controller, a windmill blade pitch controller and wind speed/direction monitor. The protection/regeneration diodes allow for undriven stepper motor channels to be used for full wave rectification in biphase, or polyphase setups, with dynamic braking possible, and also give immediate power availability on the stepper motor bus, so long as the L298 VMax of 30 volts is not exceeded.

Fortunately, I don't have a CEO breathing down my neck trying to speed my progress, so I can get it done the way I like it