Have you tried changing the infill to a higher %?
I had a similar problem with a
Marvin Keyring where the section under his face area would be flattened and if I turn off the PLC cooling fan when it does this area, it would print perfect, but with the cooling fan on in this area it would cause it to collapse inside and 10%-50% infill had no change. Are you using a cooling fan when you print this area?
Just some thoughts...