X and y don’t move but extrudes and moves on Z

I have recently just got my first printer up to the point where I can do some test prints. I used a stl file I got off the internet (10mm x 10mm cube) and was able to use slic3r and pronterface to make my first prints. First one was very messy but after calibrating the extruder I am very happy with the quality . I next tried to make a stl file in sketchup and slice it with slic3r which seemed to work ok, It even looks like it worked when I load it into pronterface but when I print it I don’t get any movement on the x and y. the z still works and it ends up extruding into a ball on the bed. In the gcode window thing on the side the build dimensions seem correct, have I missed a step. In sketchup my model has outer shell selected before i export to stl. I feel like I have missed a step somewhere, any advice would be grate

Thanks,
Nick

Look at the scale, your printer might be trying to print something very small.

Open the g code and look for the movements on X and Y

Edited 1 time(s). Last edit at 12/02/2016 04:59PM by ggherbaz.

just tried again this is what the gcode window shows

Loading file: C:\Users\Nick\Desktop\20mm box n lid.gcode
Loaded C:\Users\Nick\Desktop\20mm box n lid.gcode, 3115 lines
2171.21mm of filament used in this print
The print goes:
- from 270.56 mm to 329.44 mm in X and is 58.89 mm wide
- from 282.91 mm to 317.09 mm in Y and is 34.19 mm deep
- from 0.00 mm to 21.30 mm in Z and is 21.30 mm high
Estimated duration: 53 layers, 0:27:00
Connecting...
start
Printer is now online.
echo: External Reset
Marlin 1.1.0-RC7
echo: Last Updated: 2016-07-31 12:00 | Author: (none, default config)
Compiled: Dec 1 2016
echo: Free Memory: 5361 PlannerBufferBytes: 1232
echo:Hardcoded Default Settings Loaded
echoteps per unit:
echo: M92 X80.00 Y160.00 Z80.00 E180.00
echo:Maximum feedrates (mm/s):
echo: M203 X300.00 Y300.00 Z200.00 E25.00
echo:Maximum Acceleration (mm/s2):
echo: M201 X3000 Y3000 Z100 E10000
echo:Accelerations: P=printing, R=retract and T=travel
echo: M204 P3000.00 R3000.00 T3000.00
echo:Advanced variables: S=Min feedrate (mm/s), T=Min travel feedrate (mm/s), B=minimum segment time (ms), X=maximum XY jerk (mm/s), Z=maximum Z jerk (mm/s), E=maximum E jerk (mm/s)
echo: M205 S0.00 T0.00 B20000 X20.00 Z0.40 E5.00
echo:Home offset (mm)
echo: M206 X0.00 Y0.00 Z0.00
echoID settings:
echo: M301 P22.20 I1.08 D114.00
echo:Filament settings: Disabled
echo: M200 D3.00
echo: M200 D0
echo:busy: processing
Print started at: 19:47:07
echo:busy: processing
echo:busy: processing
Print paused at: 19:49:06
Setting hotend temperature to 0.000000 degrees

im not to shore, at abit of a loss. Thank you for the quick reply that was my thought to but to me that looks ok?

I took out the filament and let the prit run through this time. Fount this interesting, Estimated duration: 25 layers, 0:06:51 but Print ended at: 22:05:57 and took 0:02:13


Connecting...
start
Printer is now online.
echo: External Reset
Marlin 1.1.0-RC7
echo: Last Updated: 2016-07-31 12:00 | Author: (none, default config)
Compiled: Dec 1 2016
echo: Free Memory: 5361 PlannerBufferBytes: 1232
echo:Hardcoded Default Settings Loaded
echoteps per unit:
echo: M92 X80.00 Y160.00 Z80.00 E180.00
echo:Maximum feedrates (mm/s):
echo: M203 X300.00 Y300.00 Z200.00 E25.00
echo:Maximum Acceleration (mm/s2):
echo: M201 X3000 Y3000 Z100 E10000
echo:Accelerations: P=printing, R=retract and T=travel
echo: M204 P3000.00 R3000.00 T3000.00
echo:Advanced variables: S=Min feedrate (mm/s), T=Min travel feedrate (mm/s), B=minimum segment time (ms), X=maximum XY jerk (mm/s), Z=maximum Z jerk (mm/s), E=maximum E jerk (mm/s)
echo: M205 S0.00 T0.00 B20000 X20.00 Z0.40 E5.00
echo:Home offset (mm)
echo: M206 X0.00 Y0.00 Z0.00
echoID settings:
echo: M301 P22.20 I1.08 D114.00
echo:Filament settings: Disabled
echo: M200 D3.00
echo: M200 D0
Loading file: C:\Users\Nick\Desktop\rectangle.gcode
Loaded C:\Users\Nick\Desktop\rectangle.gcode, 1582 lines
344.26mm of filament used in this print
The print goes:
- from 290.61 mm to 309.39 mm in X and is 18.79 mm wide
- from 285.61 mm to 314.39 mm in Y and is 28.79 mm deep
- from 0.00 mm to 10.10 mm in Z and is 10.10 mm high
Estimated duration: 25 layers, 0:06:51
Print started at: 22:03:43
echo:busy: processing
echo:busy: processing
echo:busy: processing
echo:busy: processing
echo:busy: processing
Print ended at: 22:05:57 and took 0:02:13

this is the cube that prints ok

Loading file: I:\10mm_test_cube.gcode
Loaded I:\10mm_test_cube.gcode, 1599 lines
474.87mm of filament used in this print
The print goes:
- from 88.11 mm to 111.89 mm in X and is 23.79 mm wide
- from 88.11 mm to 111.89 mm in Y and is 23.79 mm deep
- from 0.00 mm to 10.10 mm in Z and is 10.10 mm high
Estimated duration: 25 layers, 0:08:26
Print started at: 22:13:34


echo:busy: processing
Print ended at: 22:23:11 and took 0:09:36

Edited 2 time(s). Last edit at 12/03/2016 06:25AM by melb_maker.

ok now when i put the one that worked through slic3r it doesn't work, the old gcode file still prints. perhaps i did something wrong in slicer.

ok i figured it out, i think the size of my build platform in the controllers firmware was smaller then my starting point. if all goes well i know what im going to be doing for the next fue weeks