I would be very VERY wary with this company. I bought this model lured into their "free shipping to the USA". It's literally the worst purchase I've made in my life. First, there are MANY engineering flaws with their product, beginning with their manual that doesn't even show the electrical wire hookups correctly. Either they sell none of these so no thought to tell me, or they sell a ton but the user magically knows how to switch around cables to the correct positions (which are actually incorrect when you take what they write on the connectors in marker and plug them into where they are 'supposed' to go). Next, the gears are made of flimsy acrylic and will break just about every other print. After working with this vendor their only solution was to continue to send me more gears when the last one breaks and to tighten down the extruder harder - which would in fact break the gears faster! When you're 7 hours into a 10 hour print... what kind of solution is that???
I worked on getting their machine into decent shape for 3 months and after every fix, something else would break. The nozzle plate holder broke because they couldn't even send me the right diameter nozzle to snap in. Imagine having a pen and paper, yet you cannot write on it because your hand broke from trying to hold the pen. That's what their machine did.
I have won a Claim against them through Paypal and I would suggest doing the same if you have owned it less than 45 days and not "work" with these people to get it working the way it should have been working in the first place or you will lose your time to do anything about it like I did. I have shown the machine to the American Express Claims department and they won't cover the cost because they called it "a direct and inherent manufacturer defect".
You may like them, you may not like them, but I'm out $699AUD for a non working machine from people who say they are honest and work with their customers. Their solution was for me to spend my money to send a completely broken machine held together with glue, screws and rubber bands (yes, I'm not joking, I can show you pictures) from the US all the way back to the AU, which, if you look at their own website seems to cost: "FREE FREIGHT - save between $250 and $450 for a limited time only." I looked it up and UPS/FEDEX can easily cost you $600 to ship it to Australia from the US.
It is your choice if you want to buy from these people. They seem nice and friendly and will answer every email promptly... until they have your money. Then, at best, they offer to send you parts the rest of your life to fix problems that continue to break over and over (i.e. an engineering flaw) and you sit with downtime waiting weeks for the shipments. Or you can pay to send them your junk which is refunds you nearly nothing. Be sure to factor my story in your decision making process when you choose to buy from this vendor or not.
PS - and I've got a lot lot more about the product and company and can go on and on that I'm not going to do here. I think you get the picture. There are other vendors out there and I found an AWESOME printer that is like comparing a Cadillac to their broken down imprecise Yugo.
PPS - the owner will say he "rejects" my assessment of his engineering flaws, but I have printed documentation they've given me that shows otherwise and the fact that the fix is to keep putting new parts on that break every other print.... any layman can see that as an engineering issue. He also doesn't factor in that I have 3 post graduate Electrical Engineering degrees to backup what I am saying.
