Talk:LulzBot

I bought one of these in November 2013. Unfortunately the printer was faulty and the heater bed never worked. Aleph Object´s customer service turned out to be a nightmare.

I do not live in the US and I would warn anyone outside of the US, or perhaps anyone less than an hours drive away form the factory, not to buy this product. Initially Aleph Objects stated that they had a warehouse in the UK (shipped from US or UK). This turned out to be untrue as the printer was mailed from the US to the UK (warning to anyone in the EU). So add additional Customs and Import Taxes to the stated price.

This was an indicator for things to come. When I discovered the fault I contacted Aleph and email exchanges went at a snails pace. After initial checks, I had to send them the heater bed, and then the whole electric system. All at my own (not so inexpensive) costs. I was basically left with nothing but the frame and heat-extruder. 4 months after getting the printer initially, they finally sent the items back. However, they mailed if back with an invoice stating the retail price of each element! rather than stating that it was my property, at cost value, returned after repairs. This obviously meant that I had to pay Government Import Tax and Customs, and FedEx Import Handling fees for the second time. I estimate that the total cost of this whole deal was at least 50% additionally to the total cost of the printer. When I pointed this out, the (now) quick reply was to point out the small print about the guarantee not extending to any shipping costs.

It´s now March 2014, I initially ordered the machine in September 2013, and I´m about to try and assemble this (now hated) printer.

I would like to strongly warn anyone interested not to buy any 3D printer from Aleph Objects, especially anyone living outside the United States. These yokels have not concept of customer service and if you are outside the US, you will bleed. For the final price of this printer, there are allot better quality printers out there made by companies that care for their customers.