Dear RepRap Community,
First off, we would like to thank you for all the support you have given us.
Please note that recently we have made several changes to our plastic pieces
as well as assembly process.
Our plastic pieces where being made by a manufacturer molding and
casting and the first batch was fantastic. Unfortunately one shipment
contained sub-par components and we have stopped to deal with this supplier.
We are now getting plastic pieces from a new supplier and as of the last two
weeks we have also started to print the parts directly on our BotMill 3D
printers again. We have them working almost 24 hours a day printing our
perfect sets.
We would like to apologize for any inconvenience or delays this may have
caused. For the few customers that had issues with some plastic part(s)- we
are replacing with the new pieces. For some customers who are still waiting
for previous orders-they are all going to be shipped in the very near
future-we are catching up fast to fill the backlog of orders.
In order to show proof of quality, service, and attention to detail, we will
now start to give progress updates with pictures and videos to every client
that has purchased an assembled machine as well as pictures and videos to every client who purchased a kit so they can see their pieces being made directly on our machines. Along with every printer we send
out will be printed instructions as well as a USB that includes promotions,
an accessory price list and order form, copy of instructions in link format, and more.
There are only a few people who received faulty items. In short, we are
communicating with all and will resolve all.
We truly hope that this can rectify any past issues and look forward to
moving ahead with new advancements in this industry.
Sincerely,
BotMill Team
www.BotMill.com
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www.BotMill.com
Follow us on twitter @BotMill
