Actually, I thought I'd better qualify that...
If you look through the rest of the reprap forum, you'll see the general tone is 'the middle ground'. Which is to say, that there are frustrated people, who can't get some part of their printer working, looking for answers, along with positive threads, random development, people musing; the whole spectrum, really. Often with kits, and people constructing their own repraps, information can be sparse, or rather difficult to find. As a commercial company, RepRapPro has a responsibility to provide support, so we're working hard at support this community. On most of the support emails I send, I put a link to the forum - I'm not worried about the negative comments, because people can decide for themselves, on balance. I think we've been particularly fortunate selling through RS; the people who have suddenly got involved in reprap are developer/hacker/tinkerer types, who may point out the Ormerod's short comings, but are happy to fix it too!
Ultimately, as the documentation improves, and hardware/firmware/software becomes more stable, the problems become fewer, more positive and experimental threads should appear. I'm thrilled by how involved people are in this forum. Perhaps because it's a 'walled garden', and every one's experience is quite similar, rather than the often confusing messages of the 'general population' of the reprap forums.
Ian
RepRapPro tech support
