I got this from the Idaho BBB. If not resolved, I'll move on to the state attorney general. -------------- Hi XXXXX, I wanted to let you know that your complaint is in process and the ID number is 8997180. If you have any questions at all, please do not hesitate to get in touch with me. I will update you each time I hear from Tech Zone. Thank you, Samantha Gillihan | Business & Consumer Sby devtty1 - General
Following is an email I received from the Idaho Falls BBB in it's entirety. The only edits I've made are to my personal information and deleted white space. If you have had negative experience with TechZone, please consider following the advice in the email ----------------- From: sgillihan@idahofallby devtty1 - General
For what it's worth, I filed an online complaint with the USPS today regarding Techzone. I will be filing a complaint with the Idaho Falls Better Business Bureau later todayby devtty1 - General
Mrrlyn - I am so sorry you had to find out the hard way. If you get your electronics, please update this thread because they have not shipped mine either and the only email I got about it was "....we are having problems and it will ship in a few days". Interestingly, during this same time that they are "....having troubles...." they were selling kits (allegedly with electronics) on ebay. You wilby devtty1 - General
good point, I'll be careful. However this thread brought up techzone as a vendor, not me.by devtty1 - General
I suggest anyone reconsider purchasing anything from techzone. I've a lengthy and short explanation if you search for these thread titles: "ebay seller ID reprapsmurf is techzonecommunications.com" "techzonecommunications.com as a seller " I'm out quite a bit of money from dealing with them and would not recommend them for any reprap related purchases.by devtty1 - General
Ebay ID reprapsmurf and techzonecommunications.com are one and the same. If you wish to get value for your money, avoid purchasing from either of these vendors. For a complete rundown on techzonecommunications.com (and to better understand the character of people behind the ebay ID reprapsmurf), read the thread titled "techzonecommunications.com as a seller" While you may be lucky enough to havby devtty1 - General
In summary, this thread should warn you to avoid doing business with techzonecommunications.com. Also avoid doing business with ebay seller reprapsmurf as these are the same people and while reprapsmurf seems to be interested in doing a legitimate business, the fact that they have left so many of their techzone customers high and dry, you should expect the same results with reprapsmurf My recommby devtty1 - General
I have a functional mendel that I bought from lulzbot.com (in Loveland) I'm still working on my techzone.com laser cut mendel and having nothing but problems. I really regret this purchase. If you are reading this and want some advice, let me know. I have a good view into both the build and purchase complete perspectivesby devtty1 - Colorado, Denver RepRap User Group
On Jan 16 I ordered a new Prusa Mendel from lulzbot.com. I received it the same day but that's because their shop is just a stones throw from me and I was too excited to wait. So I drove to their shop for a local pickup rather than shipping. I was taken to a room where their complete units are stored and was allowed to pick the one I want. That was way cool. After a short introduction to my machby devtty1 - For Sale
DarrenP/Entropy, thank you for not making this an "ax grinding" thread. Anyone else reading this thread: be aware that just because someone signs their name to a message does not mean that it really is that person. Jan 30 update: received word on Jan 14 to return the mono board. Returned it immediately. I assumed for repair/replacement but haven't heard any word about what their intent is, noby devtty1 - General
I still don't have a completed machine as of Jan 13 This is due in part to my choice to go slow and build carefully but it's also because email support from techzone.com is not quick. The last email I received from them was Jan 5, related to an issue I had asked about on Jan 3. Unfortunately, that particular email was not real important. Later on Jan5, I sent several emails somewhat related butby devtty1 - General
A few months back I started a thread titled: techzonecommunications.com as a seller and subsequently started this thread: myhobbies.byethost11.com as a vendor In keeping with my intent of providing objective information, I thought I would start one for each of the reprap vendors that I deal with so I'm starting this thread while making my techzone.com laser cut mendel, I discovered that the wby devtty1 - For Sale
A few months back I started a thread titled: techzonecommunications.com as a seller In keeping with my intent of providing objective information, I thought I would start one for each of the reprap vendors that I deal with so I'm starting this thread while looking over the build instructions for my techzone.com laser cut mendel, I decided building the extruder would take me too long with too manby devtty1 - For Sale
In the interests of full disclosure: I have gone back and edited some of my comments. I toned down my support of techzonecom.com as my experience with them continues to changeby devtty1 - General
topher I'm from Fort Collins also. I'm at the end of my build of a laser cut mendel from techzone.com. This is my 1st build so I don't have much experience to share but what I have I would be happy to talk with you about it.by devtty1 - Colorado, Denver RepRap User Group
thanks for the report fusion94 you covered well every circumstance I've encountered (with less verbiage too) any future readers need to heed this thread before buying. I can confirm (and have reported in this thread) each item fusion94 has mentioned but for me, they arent deal breakers and I dont like them but given the difficulties of this niche, choose to minimize them. I did buy an extrudeby devtty1 - General
I should have browsed the forum prior to making my previous post, but I didn't. I browsed it *AFTER* I made my update post. In light of what I read browsing the forum, I can say that doing business with techzonecom.com will be frustrating, but will ultimately yield a finished product any issues I have are insignificant to the experience others are having with other vendors and compared to bot-mby devtty1 - General
This is just an update to this thread for future readers: It's Dec 23. I'm working on my mendel slowly and things are progressing as well as can be expected. I did discover that the belts that techzone sent were not quite right. I had the right belt for the Z axis. There are 2 other belts in the package. one belt was too short to be useful on this particular build. The other belt was long enougby devtty1 - General
Cassart, thanks for the update. I know thats frustrating. future readers will appreciate it tooby devtty1 - General
i received a response about the missing part about the day after I sent the email. techzone said they would ship the missing pieces so I expect the package some time this week. On Nov 15 I got a tech support reply to my query about the faulty controller card. turns out all those years of experience in QA and still have a lot to learn because the behavior I'm seeing is to be expected. oh well. .by devtty1 - General
I finally received my order on Nov 9. It was sent Nov 5. Nov 5 is 5 days later than techzone email communication told me they would ship it. Somewhere I read the following advice: "when you 1st get your kit, test the electronics then start building the frame". The point of this was so you could be working on the kit while electronic issues can be worked out over time. The alternative is to spendby devtty1 - General
CassArt, can you update on the status of your order?by devtty1 - General
Got an email from techzonecommunications.com and all is "OK" looking forward to joining the reprap world!by devtty1 - General
Hey Adventure! thank you! that's what I needed to hear. That's consistent with what I initially thought but I did get a little (ok, maybe a lot) panic'yby devtty1 - General
Thanks Nudel I bought from them because in previous direct queries, they had been responsive and helpful and from reading some of the forums they seemed to be helpful But I am a bit concerned about the "no communications" after 8 days. So in your experience, are they communicative? I don't mind waiting but I would sure like some assurance directly from Kimberly or Lambert I will re-post to tby devtty1 - General
UPDATE: 03/13/12 - In summary, this thread should warn you to avoid doing business with techzonecommunications.com. Also avoid doing business with ebay seller reprapsmurf as these are the same people and while reprapsmurf seems to be interested in doing a legitimate business, the fact that they have left so many of their techzone customers high and dry, you should expect the same results with repby devtty1 - General