are you using pla or abs?
I would think you are printing too fast. looking at the videos on this printer, it looks like it is an entry level printer, you will need a fan cooling the hot end down for use with pla, and tighten the grip on the feed stock going into the cold region of hot end.
let me explain, by not cooling the hot end in the cool region, heat creeps up, and causes a large area of pla to begin glass transition. while the effect may be ok for some nozzle designs it causes considerable resistance in the j-head design. causing slippage of the hobbled bolt.