Thanks for the advice, I agree on all your points (and some we already do). (Only maybe the "Employ staff" not fully, training takes few months I noticed, so you need to find people that stay for at least 6-12 months.. which is difficult, you only find out after a few weeks how things really are going..) But I seriously apologies to all people that had to suffer from our troubles. Im also alotby camiel - General
All about money... what do i need money for? I work 20hours a day, 7 days a week, 30days a month for months in a row. I dont even have time to spend money... We reinvest it all in developments like new electronics (dont see many competitors doing all that). But more importantly to all reading this: Elidor is the person filing a claim after 5days.. while we have a 8 business days handling timeby camiel - General
Hi Mihai, yes thats true, well lets say if nothing really strange happens we should be able to ship that in 3weeks. However to not dissapoint you, I would count for at least 4 weeks, and maybe keep one extra week in mind for strange things that happen. So worst case maybe 5 weeks. And if you have problems getting in contact with us via email, (we still have some delay on email, but by end of tby camiel - General
En waarom ik dat eigenlijk ook zeg: electronica heeft niets te maken met de machine, elke electronica kan op elke machine.. dus een orca heeft eigenlijk niets te maken met GEN6. Maar raadt dus vooral de zwakke prusa aan.. over paar maanden zitten die mensen allemaal met hun handen in het haar als wij 10x zo snel printen en hun frame dat niet aan kan. (sorry voor mijn wellicht beetje heftige reaby camiel - Dutch User Group - Archive
Bas Wrote: ------------------------------------------------------- > Nadeeltje van de Orca vind ik de gen6 > electronica aangezien die stappenmotordrivers niet > te vervangen zijn mocht je er per ongeluk een keer > eentje kapot maken omdat je een stappenmotor los > trekt terwijl er nog spanning op het bordje > stond..... denk je dat nu echt?? denk je nu echt dat er van de meerby camiel - Dutch User Group - Archive
spacexula Wrote: ------------------------------------------------------- > Mendel-Parts is making “Industrial Revolution > 2.0” look like a freaking joke, thanks! So developing popular things like Generation 6 electronics and a proper hotend (even before Makerbot with their 10million) and proper firmware is a freaking joke to you? apparently marketing overrules proper quality products..by camiel - General
Njones Wrote: > I understand he's swamped, but in his position I > would have suspended all sales when I saw things > were getting this bad, and communication with > customers would have been number 1 priority. Point1 - suspend sales: I did just that, whole of august and most of September we didnt sell ANY complete kits and put things like hotends/motors/etc out of stock just for thaby camiel - General
hi MF, i replied to your message, but i can reply here too. like i said: no problem, also payment in cash is ok. If someone else wants to come pick up things this Saturday thats possible too. address is: Gubbels Engineering Hurksestraat 18 E 5652AK Eindhoven Netherlands But do send an email (or phone us) in coming days, so I know you are coming and can prepare things (if necessary) . for help aby camiel - General
yes im running a business, but our business (at this time) has low support, that also corresponds to our low prices. If we need to give full support (like some customers want, be able to send emails daily with technical questions), we have to at least make the machine +100euro more expensive to take into account all the support we must give. However Im much in doubt on this issue, maybe that iby camiel - General
Dear "Sack", Ive just read your email, and after reading this post too, Ill refund your order now immediatly. Again sorry for insane delay and dont get me wrong I totally agree with you, I dont like it too if things take so long. I wish we could ship next day (thats still our goal) and hopefully we will reach that some day. Regards, Camiel Gubbels PS. I couldnt refund via original order (tooby camiel - General
well ill keep this simple too then: DanielG: Your order has now been refunded. But about the zero support: im giving up my weekends to help people for zero money.. so if you call that zero support sure do. I really wish I had time to help everybody, but (at this time) I simply dont, so thats why we focus now on good solid manuals that include everything. And who knows in the future we might haveby camiel - General
DanielG Wrote: ------------------------------------------------------- > Well its now a CLAIM with paypal... the moron had > the balls to cancel the order but still wont > refund??? He has time to do what HE wants > including basically what amounts to is internet > fraud!!!!! > He keeps money until you place a claim? > I don't really care who says what but the guy is a > Fby camiel - General
Hmm i dont fully understand, how can $135 + $90= 225 USD be cheaper then buying our original Gen 6? at the moment GEN6 is 129 euro (special price until end of June for pre-orders batch4), so that is $183.37 .. And that is including the (expensive) opto's & incl bootloader & firmware. so am i missing something? Also we give guarantee/support etc, not sure on other suppliers. and lastby camiel - Controllers
mikey Wrote: ------------------------------------------------------- > The sheer volume of information is daunting for a > newcomer. I noticed the Orca is planned to print > directly from an SD card. How far from reality is > that?? Orca will be sold in beginning with our standard Gen6 Electronics, somewhere in September we will sell Orca's with our new electronics (4,3" touchscreenby camiel - Reprappers
smartroad Wrote: ------------------------------------------------------- > Thanks for the reply Camiel, just to clarify, if > there was a fundimental error you would offer a > replacment (part)? I should be in a position to > buy in about a month or two so hopefully by that > time any kinks should be worked out :-) hello, yes off course we can send replacement parts if that is neeby camiel - Reprappers
smartroad Wrote: ------------------------------------------------------- > It does seem to be in a near final stage though, worth the risk? "RepRap" and "final stage" dont match if you ask me.. in general everything reprap related is "in development / work in progress"... and Orca v0.2 means its far from final off course, its more a 2nd prototype then final stage.. if you want final you haveby camiel - Reprappers
Hi Guys, we will post all stl files/bom etc in a week or less, Orca version 0.2 that is.. and about readiness for sale, we already have 4 orca's now (3 printing) in that short period.. Yesterday two friends build one Orca in one day.. and they have never build a 3D printer before.. so thats pretty nice (see this video, that is orca nr.4 they have build: Orca nr.4 is printing Orca nr.5 ) I myselby camiel - Reprappers
bsthomps Wrote: ------------------------------------------------------- > If the boards were even in stock > at Mendel-Parts.com they are $206 plus shipping > after the 19% mandatory charge for US purchases. just one small remark, the 19% is only for inside EU, so the price for USA customers is around 119 EUR = 171 USD (and dont forget that is due to high dollar.. if dollar drops againby camiel - Controllers
Hi Carlos, (ill post here again too). your order is in line with other orders, "waiting for plastic parts" there are around 8-10 users still waiting in line before you. So we will start printing your set in a week approx. But if you want a refund, please email me on my hotmail: camielgubbels@hotmaiby camiel - For Sale
well i havent read this topic in a while... but im gonna check out on you guys orders this evening. what is going on. But one thing i wanted to tell quickly (im in rush now, as usual), if we could close our webshop temporarily easily, I would already have done it.. but its not that simple, and i dont want to disable whole site. other idea I had is dont let new customers register etc.. or makiby camiel - General
Hallo, Prak2: sorry das sind immer lange wartzeite bei uns jetzt. Und deine order hat etwa extra wartzeit denn es bank zahlung war und wir das nicht so often controlieren.. meine entschuldigung, ich sall heute deine email suche/beantworden die du nach mein private mail hast gesendet. Auch sall ich probiere deine order heute oder am letzte morgen zu versenden. grusse, Camiel Gubbelsby camiel - Altes Forum
niglyn: Im not sure if I understand you correctly, but the potmeters (not that other pot we have here alot in NL..) are halfway on default. Which should be fine, or maybe you can set them little bit higher. But it is not like gen3, where there is one magic setting... And yes i have build four gen3 machines, so I know what im talking about and not just saying this out of the blue.. My settingsby camiel - General
Hi Hirohiron, can you give me your order number please? I have too much customers... Ill say few short things: *This last week I skipped 3 nights of sleep to work, work.. new record.. not sure if postive or negative. *My help this week had a scooter accident yesterday, so that delayed alot yesterday/today.. *Tonight I almost decided to close the webshop to solve things first etc. However I diby camiel - General
One other thing: vino85 what is your order nr? Because I dont see any order from 4 october that doesnt have received an email yet. Oldest one pending at this time is 13 october..by camiel - Altes Forum
Hallo, Mein Deutsch ist nicht super, so ich probiere es mal ein bischen . Ich bin Camiel von mendel-parts.com. Und ja wir haben problemen.. es gibt so vielen orders.. crazy days. Quick example how things are lately: last 5 days I didnt sleep 2 nights.. so thats how hard im trying to work and catch up. I have extra help (2 people) here this week again.. so we are doing our best. Best especialby camiel - Altes Forum
Hi MattyMatt, those look really nice! So all that blood,sweat and IRC wasn't for nothing, haha Ow and do try to sell these in Saudia Arabia, you need some exclusive rich people to buy this or phone the queen of England.. she probably wants this on her desk too .by camiel - Plastic RepRap Parts for Sale
Webshop update: Lots of new parts came last weeks: extruder machined parts, reprap plastics, nichrome,electronics etc. And in 4-6 weeks we will have the new electronics, first prototypes are being tested now and it works very smooth..by camiel - For Sale
yes we will open source all results.by camiel - For Sale
new products coming this week in the webshop (=in stock): - Thick sheet: 4mm aluminium frog - kapton tape & film (and lots of it) - stainless steel bolts, nuts etc at very competitive prices. PS. We do this on a professional level and scale, for example we started a complete electronics redesign project with a professional partner. We will have cheaper, smaller, easier, better electronics deby camiel - For Sale
Nudel Wrote: ------------------------------------------------------- > Good prices as well. The shipping to Norway is a > bit of a killer for smaller orders though, but > that's how it tend to be unfortunately. > > Best wishes with your shop! Yes we hate the current shipping prices.. but these are the lowest we could find. I am already busy for two days phoning for other shippiby camiel - For Sale